Customer Service Data Entry
Resume:
Gale L. Gasca
Weatherby Lake, Missouri 64152
Objective
To obtain a position that is challenging, while enhancing my
professional skills and providing opportunity for career advancement.
Education Summary
Park Hill High School, Kansas City, Missouri
Maple Woods Community College, Kansas City, Missouri
Work History
2006-2007 - Kelly Services, Sony, Kansas City, Missouri
Customer Service Associate
o Answers incoming calls from customers inquiring about Sony's
products and services with competency.
o Performs order entry functions while providing quality customer
service and handling technical support issues using company
specific systems.
o Receives 100+ calls on a daily basis and ensures accuracy on
every order that is placed.
o Complimented by internal and external customers on the capacity
to perform several activities at one time.
o Ability to prioritize and organize tasks, while working
independently.
o Demonstrates the ability to be very detail oriented.
o Displays competency with work processing, spreadsheets, email
and internet usage.
o Excellent verbal communication skills.
o Demonstrates the ability to learn multiple tasks, in a short
period of time, with competency.
o Consistently cross-sells and up-sells to increase producti
2005-2006 - Adecco, Liberty Mutual, Kansas City, Missouri
Printing Operator
o Ensures that every package is delivered to the correct recipient
and every package is in correct sequence on a timely manner.
o Complimented by internal customers that work product is
inspected with detail.
o Demonstrates the ability to learn multiple tasks, in a short
period of time, with competency.
o Ensures that Combos, Cards and Envelopes are to the
specifications of what is expected by daily operations.
o Continually meets and exceeds specific deadlines to be met on a
daily basis.
o Consistently goes above and beyond of job responsibilities by
offering to work overtime to ensure deadlines have been met.
2003-2005 - Tuesday Morning, Kansas City, Missouri
Assistant Manager
o Supervises store associates in daily responsibilities.
o Opens and closes store and ensures that all daily ledgers are
correct for daily deposits.
o Demonstrates a high level of customer satisfaction with internal
and external customers.
o Continually receives excellent feedback on being detail
oriented.
o Consistently cross-sells and up-sells to increase productivity.
o Involved in inventory processes that are conducted two times a
year.
1998- 2003 - Domestic Engineer, Kansas City, Missouri
Stay Home Mother
1998-1998 - American Management Association, Lenexa, Kansas
Data Entry Specialist
o Entered information, by data entry, for book orders used for
business purposes.
o Filed customer information used for security purposes in case of
disputes.
o Scheduled seminars for business associates to attend for
continued education.
1997-1998 - Benchmark, Lenexa, Kansas
Customer Service Representative
o Worked with customers in taking credit applications to apply for
loans.
o Answering incoming and conducting outgoing telephone calls to assist
customers.
o Computer data entry, research and balance sales and credit.
In Addition
Summary of Qualifications
o Excellent communications skills interacting with customers relative to
Sales, Customer Service and company policies.
o Extensive organizational skills used in establishing priorities and
meeting deadlines.
o Utilizes excellent time management skills to complete assignments.
o Proficient with mainframe and PC systems and Windows software. 10 key-by-
touch.
o Human resources responsibilities include entering time cards for
employees in a timely manner.
Contact this candidate