Customer Service High School

Gus E. Jackson, Jr., CIV,

U.S. Government, Retired

**** ******** ***** ******** *****, VA 23453

Home Phone: 757-***-**** Email:

**********@***.***

Qualifications: Navy civilian with exceptional customer service and supply

logistic skills seeking a position relevant to previous work experience.

Retired from U.S. Government, Department of Defense after 35 years.

Professional Experience:

Transportation Assistant July 1998-January 2008

Naval Air Station Oceana Virginia Beach, VA

Job Description: Integral member of team of transportation specialists

tasked with researching, negotiating, arranging, contracting and expediting

transportation for freight pickup and delivery of various U.S. Navy

aircraft and shipboard parts, equipment and supplies by a wide range of

commercial and government freight carriers. Specific duties included:

. Ensured timely, accurate and cost effective movement of crucial parts,

equipment and supplies needed to support military aircraft and surface

ships on a global scale.

. Initialized, prepared, validated and processed all relevant

documentation, paying strict attention to order priority, required

delivery date, nomenclature, stock number and freight classification.

. Determined and pursued best mode of shipment, types of carrier

equipment and services to provide the best combination of economy,

delivery time, reliability, safety, and all other factors beneficial

to the customer.

. Generated and processed government and commercial Bills of Lading,

commercial and international bills for small package shipments and

shipping labels for ground shipments.

. Certified monthly billing statements, reviewed and audited payment

list against actual orders.

. Determined necessary actions to take on overdue or lost shipments.

. Filled in as manager of shipping office in absence of regular staff

and assumed additional duties involving more complex shipments and

supervisory duties.

Government Receiving/Shipment Clerk January 1991-June 1998

Naval Air Station Oceana Virginia Beach, VA

. Processed requests for off-station movements of military freight for

training squadrons preparing for deployment.

. Researched, secured, obtained and expedited carrier equipment,

ensuring adequacy and safety prior to positioning for freight

loadouts.

. Prepared and processed all relevant documents and certifications

necessary for receiving/shipment via US Postal Service, certified and

registered mail.

. Determined modes of shipment for carrier pickup.

. Served as primary imprest fund cashier, responsible and accountable

for all public funds and money issued to authorized personnel.

. Verified and screened purchase orders prior to payment.

. Documented and maintained all shipment/receiving records.

. Maintained records of materials released to contractors and ensured

protection and integrity of material condition of shipped items.

. Accomplished an unblemished track record of timely and cost efficient

deliveries on all assigned projects.

Warehouse Worker June 1974-December 1990

Naval Air Station Oceana Virginia Beach, VA

. Stored and issued materials.

. Stocked materials in proper bins according to predetermined and pre-

allocated locations.

. Trained, certified on and operated gas and electric forklifts,

manlifts, pallet jacks and other material handling equipment used in

the warehouse.

. Handled full range of retail merchandising functions as stock

clerk/cashier in various retail stores and servmarts.

. Managed Flight Clothing Store Room.

. Maintained accurate records of all materials issued, conducted random

stock checks, and regularly reviewed status and condition of materials

assigned to the Flight Clothing Store Room.

Part-time Employment

Customer Care Representative August 1996-May 1998

Nation's Bank (Bank of America) Norfolk, VA

Part-time position

. Processed customer credit card accounts.

. Attended numerous training sessions.

. Interacted with clients over the telephone.

Education

. First Colonial High School - June 1969 - High School Diploma -

Virginia Beach, VA

. Norfolk State University - 1971 - 12 Hours - Sociology -- Norfolk, VA

. Tidewater Community College - 1980 - 30 Hours - Business - Virginia

Beach, VA

Military Service

US Army, Active Duty February 1972-February 1974

Honorable Discharge, US Army, 1974

Skills

. MS Outlook & Word; 70 wpm typing speed.

. Federal Express Powership, DHL Easyship 2000 Program.

. Excellent interpersonal, communication and customer service skills.

References

Available upon request.

Contact this candidate