Manager Project Management

QUALIFICATION SUMMARY:

Twenty One years of technical and business experience at a major financial

institution

Sixteen years of project management experience.

Data processing experience support applications from the business

perspective in Tandem and Mainframe

Project management responsibilities for both internal and external team

members on large complex technology projects implemented across the

corporation.

Project management responsibilities for all system development

deliverables; funding proposals, project plans, detailed business

requirements, system specifications, user acceptance testing, training,

implementation and production system support.

Strong technical, analytical and problem solving capabilities with a

continued focus on revenue generation and cost effective solutions.

Extensive experience in vendor coordination and negotiation.

Extremely successful at networking, achieving cooperation and cross-

divisional teamwork.

Highly organized and efficient at multi-tasking, setting priorities and

executing deliverables.

True self-starter, pro-active and willing to take initiative.

Excellent verbal and written skills.

PROFESSIONAL WORK HISTORY:

February 2010 to June 2010 Bank of America

Change Manager Merrill Lynch Transition

Vice President e-Comm Testing & Implementation

Managed the CIT testing process

Provided daily status updates to Senior Leadership

Developed procedure for Control Room participants.

June 2008 to February 2010 Bank of America

Change Manager Countrywide Transition

Vice President Testing & Implementation

Managed the conversion of monetary files from a 3rd party vendor

Managed the environment readiness and technical participants for the Dress

Rehearsal region

Supported conversion efforts by acting as a lead in the Master Control

Room.

Developed a cross functional Project Management process

September 2007 to June 2008 Bank of America

Change Manager US Trust Transition

Vice President Testing & Implementation

Managed the conversion of monetary files from a 3rd party vendor

Managed the environment readiness and technical participants for the Dress

Rehearsal region

Supported conversion efforts by acting as a lead in the Master Control

Room.

Managed the dual maintenance process/procedures

PROFESSIONAL WORK HISTORY

Shannon Strain Demers (Cont.):

August 2004 to August 2007 Bank of America

Technical Delivery Manager Merchant Services

Vice President

Developed and implemented a code deployment process

Managed and implemented strategic operational consolidation projects

Managed a team of 6 FTE to provide technical project management processes

to the Merchant Services line of Business.

Managed a team of 3 FTE to resolve production issues with in production

support guidelines

Developed production support process and procedures which were implemented

across Merchant Services Technology as well as supporting Vendor's.

June 1993 to July 2004 Bank of America

Sr. Change Manager DebitCard and ATM Project Management

Vice President

Managed the analysis, business proposal and development for establishing a

common customer experience at all Bank of America ATMs (14,000 devices).

Managed successful migrations of the ATM and Debit Card services to the

target Base24 and liability platform for New Mexico, Texas, Nevada and

Arizona.

Responsible for ongoing ATM and Debit Card production system support

(Network, Tandem and Host) including customer and operational impacts for

six BAC subsidiary banks processed on an interstate vendor platform.

Managed the Year 2000 system compliance project from the ATM and Debit Card

perspective for six Bank of America states.

Managed bank acquisitions and divestitures from the ATM and Debit Card

perspective including the successful conversions of the BAC New Mexico,

Oregon, Hawaii, and Texas, Cardbase and ATM networks to an interstate

vendor-processing platform.

Managed bank acquisitions and divestitures from the ATM and Debit Card

perspective including the successful conversions of the BAC Arizona and

Nevada Cardbase to an interstate vendor processing platform, and

establishing a direct connect interface between Arizona and Nevada ATM

driving and switching systems to the interstate vendor processing platform.

Special Interests

5 time President of Contra Costa Musical Theatre

Board Member, Contra Costa Musical Theatre

Recipient of Outstanding Contribution to the Arts Award

Education

Sacramento State University

Diablo Valley College

Personal Computer Literacy

Extremely proficient with: Microsoft Office Suite, Power Point, Microsoft

Project, VISO and Outlook

References

References Available Upon Request.

Contact this candidate