MICHAEL KINGSLEY

**** ****** ***. *.

SAINT LOUIS PARK, MN 55426

716-***-****

abh843@r.postjobfree.com

http://www.linkedin.com/in/michaelallenkingsley

. Bachelor of Science degree from the University of Minnesota

. Ten years of address database management / customer service experience

at the United States Postal Service (USPS) National Customer Support

Center in Memphis, Tennessee

SENSITIVE SECURITY CLEARANCE

. Intermediate to advanced knowledge of several Microsoft Office

applications (e.g. Access, Excel, Outlook, Project, Visio, Word)

. Initiated a quality control procedure for Geographic Information

Systems (GIS) information being provided to USPS Districts, resulting

in significant improvements in data quality

. Tier II / Tier III customer service experience utilizing e-mail and

telephone contact, including software troubleshooting experience

. Experience analyzing problem addresses to enhance the USPS Address

Element Correction service for direct marketing customers

09/2009 to 10/2010

GIS ANALYST II

Contract

3001, Inc. / Northrop Grumman Information Systems; Huntsville, Alabama

(work location: U.S. Army Corps of Engineers, Buffalo, New York)

. Led a two-person GIS team operating on-site to digitize and edit

metadata, shapefiles, and geodatabases to support the nationwide

Navigation and Coastal Data Bank program for the U.S. Army Corps of

Engineers.

. Communicated helpful and relevant information to colleagues

nationwide using a project-specific Internet forum.

. Located sources of GIS data from the Federal Government, state

agencies, municipalities, and private companies, as well as report

inaccuracies and missing information to responsible parties.

. Scanned and georeferenced engineering drawings and maps.

03/2009 to 09/2009

DATA ENTRY/DOCUMENT PROCESSOR

Contract

Maxim Staffing Solutions; Minnetonka, Minnesota (work location: United

Health Group, Minnetonka, Minnesota)

. Converted scanned files, Word documents, and worksheets into PDF

format for insurance-related documents, ensured files were named

correctly, and researched potential data problems.

. Prepared reports by combining and editing PDF files, editing

bookmarks, and reviewing for accuracy.

03/2007 to 09/2009

WEEKEND GALLERY SUPERVISOR

Part-Time

The Science Museum of Minnesota; Saint Paul, Minnesota

. Provided educational interpretation of natural objects provided by

visitors to the museum's Collector's Corner, requiring knowledge of

basic geology, paleontology, marine biology, and other natural

sciences.

01/2007 to 04/2007, 02/2009 to 03/2009

TYPESETTING / CONVERSION SPECIALIST

Contract

Spherion; Saint Paul, Minnesota (work location: Merrill Corporation,

Saint Paul, Minnesota)

. Converted graphic files, Word documents, and financial spreadsheets

into HTML and PDF format for regulated compliance filings (e.g.

annual reports, quarterly reports) with the U.S. Securities and

Exchange Commission.

. Proofread financial documents for accuracy and formatting.

09/2007 to 11/2008

CLAIMS DATA PROCESSOR

Contract

Pro Staff; Minneapolis, Minnesota (work location: Rust Consulting,

Minneapolis, Minnesota)

. Examined invoices and provided coding / data entry for class action

settlement claim forms and vouchers.

. Examined database fields and cleansed incorrect / unusual data.

04/2007 TO 08/2007

GIS TECHNICIAN

Contract

Facet Technology Corporation; Eden Prairie, Minnesota

. Examined photographs of real estate property and matched to land

parcels using GIS software.

03/1996 to 04/2006

TECHNICAL INFORMATION SPECIALIST / SYSTEMS ANALYST / BUSINESS SUPPORT

ANALYST

The Orkand Corporation / Harris Orkand Information Services / Northrop

Grumman Corporation; Memphis, Tennessee (work location: the USPS

National Customer Support Center, Memphis, Tennessee)

. Maintained data integrity and improved data quality of a GIS

database using SQL queries, resulting in the receipt of two

consecutive quarterly awards for employee performance.

. Traveled nationwide and conducted quality assurance reviews of

address information to reduce costs associated with Undeliverable As

Addressed mail, as well as Global Positioning System (GPS)

collection of address-related data, requiring simple troubleshooting

skills for equipment and software problems.

. Analyzed problem addresses for improvement of the USPS Address

Element Correction service.

. Prepared address information reports using Access, Excel, and SQL

queries.

. Provided Tier II/Tier III customer support to USPS customers

regarding products, services, and ZIP code information using

telephone and e-mail contact.

. Prepared carrier route, sector, and 3-digit ZIP code maps for the

USPS.

Bachelor of Science in Geophysics; December, 1986

University of Minnesota; Minneapolis, Minnesota

Access 2007

Adobe Acrobat Pro (Version 9)

Adobe Illustrator (Version 8.0)

ArcGIS (Version 9.3)

Corpscon (Version 6.0)

Excel 2007

GeoLimited

GeoLink (Version 6.0)

Maplex (Version 3.4)

Outlook 2007

PowerPoint 2003

Project 2003

SQL*Plus (Version 8.0)

Visio Standard 2003

Word 2007

SUMMARY OF QUALIFICATIONS

RECENT RELEVANT EXPERIENCE

EDUCATION

SOFTWARE FAMILIARITY

RECENT RELEVANT EXPERIENCE (continued)

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