Customer Software

E dson Guillen

*** ***** ******

M ilpitas, CA **035

916-***-**** ********@*****.***

EDUCATION

Bachelors of Arts, Communication Studies

Concentration: New Media

Minor: Music

California State University, Sacramento, Spring 2010

TECHNICAL PROFICENCY

Software Skills: Final Cut Pro, Motion, Adobe Creative Suite 4, iMovie, FileMaker Pro, Bento, Camtasia

Web Skills: HTML, Podcasts, Blogs, FTP

Operating Systems: Macintosh OS, Microsoft OS.

Language skills: fluent in Spanish

EXPERIENCE

Video Tutorial Editor, FileMaker Inc. June 2010 – Nov 2010

• Manage audio production, video production, to ensure meeting deadlines.

• Deliver scripts for internal and external review based on instructional media.

• Write detailed scripts and produce concrete video tutorials for customer support.

• Shoot, produce and edit video tutorials, in charge of video, as well as communication

presentations.

• Create standards for producing live streaming presentations and ensure broadcast success

nationally.

Intern, CBS13/CW31 Television Station January 2010 – June 2010

• Contribute ideas to the Promotions Department and erudite the basics of television

broadcasting.

• Participate in the creative process, by conceiving, pitching and producing ideas for station

promotional spots.

• Shoot, produce and edit commercials and content pieces for station promotion.

• Emphasize production values and standards used throughout the station and executed

consistently within the stations branded look.

• Coordinate various levels of production and execution and efficiently coordinate multiple

projects and adhere to tight deadlines.

iPhone Advisor, Apple Inc. May 2009 – June 2010

• Analyze and resolve a wide variety of complex technical customer issues in an environment that believes

customer support is an opportunity to delight, inspire, and engage clientele.

• Focus and work with a company who is on the brink of cutting edge technology, where employees should be

creative, independent, and team players who can be innovative and demonstrate leadership.

Multimedia Editor, The State Hornet August 2009 – June 2010

• Edit video that helps students produce news, art, and other informative videos.

• Trained student video skills and how to be an instructional guide to staff writers, while

working with various file formats, software, and troubleshooting techniques.

• Construct different types of multimedia outlets such as blogs, podcasts, video, and social

networking.

Trainer Server, The Old Spaghetti Factory May 2005 – June 2010

• Supervise and work with talented individuals as part of a team where value and diversity is highly encouraged.

• Train and ensure new employees understand the energy and ambition one must have in order to be successful in

the restaurant atmosphere.

Fundraiser, Sacramento State University Call Center January 2006 - May2006

• Contacted university alumni to inquire about donations towards Sacramento State development programs such as

Destination 2010.

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