Customer Service Project

Aurora Ilgenfritz

***** *** ******** * *** Lorenzo, California 94580 v 510-***-**** v

***********@*****.***

Objective

Senior Inventory Control Analyst position allowing for parlay of

demonstrated organization, customer service, communication, and project

management skills proven by 10 years of successful employment. Looking

for a position that will utilize my background and skills, and would

provide an opportunity for continued growth.

Profile

Experienced Lead in manufacturing, sheet metal industries. Expert

inventory control processes. Adept at directing logistics of worldwide

supplier management and product distribution. Achieved 100% service

levels for domestic and international customers. Consistently driven to

seek cost saving solutions and overall operations efficiency for the

customers, and company.

Motivated, personable business professional with a successful 10-year

track record of employment. Talent for quickly mastering technology and

adaptable to all the challenges presented. Diplomatic and tactful with

professionals and non-professionals at all levels. Accustomed to handling

sensitive, confidential records. Demonstrated history of producing

accurate, timely reports meeting stringent company guidelines.

Flexible and versatile - able to maintain a sense of humor under pressure.

Poised and competent with demonstrated ability to easily transcend cultural

differences. Thrive in deadline-driven environments. Excellent team-

building skills.

Skills Summary

Forklift certified sit-downs, stand up, walkie rider

Report Preparation Computer Savvy Accounting/Bookkeeping

Written Correspondence Customer Service

Scheduling Front-Office

General Office Skills Operations

Marketing & Sales

Computer Experience

Oracle 11i, 11.5.9, Baan, Microsoft Office (Excel, Outlook, Word,

Project, PowerPoint, Discovery), Agile DMS,

Shopvue.

Professional Experience

BIO-RAD LABORATORIES

12/31/2007 - 07/17/2009

255 Linus Pauling Drive

Hercules, CA 94547

Position: Senior Inventory Control Analyst

Prepare and cleanup insufficient inventory reports, ensuring full

compliance with company requirements and tight deadlines.

Generate professional monthly cycle count and inventory level report for

all service warehouses to managers.

Resolve daily inventory issues and provide root cause analysis, if needed

Setup daily cycle count for main service warehouse and achieved 98%

accuracy.

Setup bi-yearly cycle count for field service inventories and achieved 97%

accuracy

Setup quarterly cycle count for in house technicians and achieved 99%

accuracy

Led first physical inventory for service warehouse and achieved 99%

accuracy

Processed MRT for Techs

Processed billable baan transactions and moved to billing to clarify

Cycled in/out parts in refurb area

SANMINA-SCI 2004 - 12/2007

Fremont, CA

Position: Senior Inventory Control Analyst

Managed inventory activities and achieved 99% inventory accuracy with main

stockroom and 23 sub-inventories by customer program.

Resolved inventory issues from Planning, Purchasing, Program management,

Receiving/Shipping Supervisors and Leads in a timely manner.

Successfully led 3 successful physical inventories of $15M with 7,860 part

numbers and over 49M pieces of inventory with a 1.5% material variance.

Successfully lead Oracle system upgrade testing for material teams

throughout the company

Consistently provide root cause analysis on inventory issues encountered,

major or minor

Manage all aspects of day-to-day operations in the company particularly in

inventory

Successfully implemented and refined inventory procedures and processes and

train employees, when required

Managed off-site hub inventory in United Kingdom and Oregon

SANMINA-SCI 2000 - 2004

Fremont, CA

Position: Receiving Lead

Established daily receiving improvements to achieve dock to line delivery

VMI materials kitting

Consistently monitored and cleared purchase and work order discrepancies

and updated logs

Professionally followed-up and/or resolved any receiving issues with

planner/buyer.

Ensure the accuracy of daily inspection of folklift sheets

Became the team leader to resolve and answer any issues pertaining to

receiving accordingly

SOLECTRON 1997 - 2000

Milpitas, CA

Position: Assembly Trainer

Successfully trained new hires on MPI and TPI processes

Ensured assembly work stations are ESD safe and tools calibrated

Quickly learned to build and rework any new project assigned to

Ensured materials are available for assembly to mitigate downtime

Education

ENCINAL HIGH SCHOOL - ALAMEDA, CA 1987 - 1991

COLLEGE OF ALAMEDA - ALAMEDA, CA 1991 -1992

Aurora Ilgenfritz

15783 Via Sorrento v San Lorenzo, California 94580 v 510-***-**** v

***********@*****.***

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