Customer Service Representative

Linda M. Alvey

**** ***** ***** ( Woodbridge, VA 22193 ( Phone 571-***-****

Experience

****-******** **** **** ** Manassas

Commissioner of

Revenue's Office

Customer Service Representative II

. Manage jurisdictional/private inquiries for personal

property records

. Access and utilize DMV records to update City records

. Assist in annual audit for personal property records

. Assess all motor and recreational vehicles

. Resolve bill discrepancies

. Compose written correspondence for department

. Research information to supplement or abate taxpayer bill

2004-2005 City of Manassas

Treasurer's Office

Customer Service Representative I & II

. Composed departmental written correspondence

. Managed weekly excel spreadsheets

. Processed over-the-counter and mail payments

. Managed public requests, customer service

. Resolved payment disputes

. Maintained customer records and files

2004. Bantek West

Lorton, Virginia

Administrative Assistant

. Composed written correspondence for department

. Processed and screened new applicants

. Prepared bi-weekly payroll for branch

. Managed weekly reports for ATM service

. Managed customer service desk and dispatch calls for

technicians

2002. Prince William County Schools

Dale City Elementary School

Office Secretary

. Interacted daily with students, parents and staff

. Schedule special education meetings.

. Attended Principal meetings, presented minutes to special

education staff

. Maintained accurate student records

. Coordinated substitute teacher coverage

1984. Defense Intelligence Agency

Arlington, VA

Military Capabilities Analyst

. Maintained records on military strength and equipment for

five East African countries

. Briefed new ambassadors on military capabilities

. Managed information inquiries from various government

agencies

1981. Defense Intelligence

Agency

Arlington, VA

Branch Secretary

. Performed secretarial duties for ten analysts

. Composed correspondence and technical reports

. Administrated office management

Clearances

. Top Secret Clearance 1976-1984

Education

. Northern Virginia Community College Courses

. Graduate of Gar-Field Senior High School

Special Training

. Military briefing, equipment identification

. MS Word, Excel, Word Perfect, Quicken

. SASI Administrator, current Notary Public

. USAF Soviet Military Power Week

. Writing Improvement Program

. English Review Workshop

. Foreign Service Institute, Department of State Africa Sub-

Saharan Area Studies

. Briefing and Presentation Techniques

. Intelligence Analyst Curriculum

. Joint Intelligence Curriculum

. Applied Analytical Techniques

. Basic Statistical Concepts

. Assertive Communication Skills

. Basic DIAOLS/Coins Curriculum

. USAF Computer Operator Training

. Records Management Training Course

. The Privacy Act

. Clerical Orientation Course

. Essentials in Secretarial Procedures

Awards/Commendations

. Bantek West Outstanding Financial Reporting Award

. Letters of Commendation and Appreciation (5)

. 1978 DIA Spotlight for Outstanding Work

Community Involvement

. National Treasurer, Fraternal Order of Police Auxiliary

. Virginia State Treasurer, Fraternal Order of Police

Auxiliary

. President, Past President, Secretary, Treasurer,

Battlefield Lodge #43 Auxiliary, Fraternal Order of Police

Auxiliary

Contact this candidate