Insurance Customer
Resume:
Debra A. Wilson
Bloomfield, NJ 07003
E-mail: ******@*****.***
Plans to relocate to Cincinnati, Ohio, 2010, Just divorced, need a new start!
Objective
To obtain a receptionist position to interact with customers to provide information in response to
inquiries about products and services and to handle and resolve complaints.
Qualifications
• Confer with customers by telephone or in person to provide information about products and
services, to take or enter orders, cancel accounts, or to obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints,
and comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Refer unresolved customer grievances to designated departments for further investigation.
• Review insurance policy terms to determine whether a particular loss is covered by insurance.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any
planned adjustments.
• Resolve customers' service or billing complaints by performing activities such as exchanging
merchandise, refunding money, and adjusting bills.
• Compare disputed merchandise with original requisitions and information from invoices, and
prepare invoices for returned goods.
Education
Ocean County College, Toms River, and New Jersey AAS... Degree Liberal Arts
Ashford University-Online Major, Occupational Therapy completion May 2013
Experience
Winfield Security New York City, NY 9/2007 to 8/2010
Receptionist / Conference Appointment Setter
McGuire Woods Law Firm New York City, NY, 4/2006 to 9/2007
Receptionist / Lawyers Meeting Scheduler
References Available Upon Request
Contact this candidate