Management Manager

PAUL E. APEL

* ****** **** **, *'Fallon, MO ***68 (785) 550 - 0033

****.****@*****.***

DIRECTOR/VICE PRESIDENT

Accomplished Information Technology Executive with an exceptional ability

to develop employees' personal and professional growth while increasing

their productivity. Proven record for consistently meeting aggressive

business goals and personal targets. Highly refined analytical and problem

resolution skills grown in a highly complex and very fast-paced

environment. Adept at supplier management, experience negotiating and

managing contracts while leading large scale programs with annual

expenditures of $10 - 20Million. Experienced in Department of Defense,

Telecommunications, Information Technology, Hosting, Consulting and

Manufacturing.

Areas of expertise:

Computer Applications and Systems Budget Management Vendor Management

Development

Interdepartmental Relationship Risk Management Systems Planning

Management

Process Development/Re-Engineering Business Case Development

Network Management Systems

Development

PROFESSIONAL EXPERIENCE

Amdocs, St. Louis, MO

Amdocs is the market leader in customer experience systems innovation. The

company combines business and operational support systems, service delivery

platforms, proven services, and deep industry expertise to enable service

providers and their customers to do more in the connected world. A global

company with revenue of $2.86 billion in fiscal 2009, Amdocs has

approximately 18,000 employees and serves customers in more than 60

countries worldwide.

Manager (2010 - Present) Interim role

Reporting through a highly matrixed organization to the Directors of

Testing, Development, Sales and Customer Accounts. In this customer

facing role, responsibilities encompass; Test, Defect, Release and Systems

Management activities of a multi-million dollar Customer Care and Billing

System for Tier-1&2 Telecom providers. Providing support of Testing, PMO,

vendor management, off-shoring and SLA management to projects that include

functional, performance, End to End, flow through, and Integration testing.

Savvis, St. Louis, MO

Provides managed information technology services to businesses and

government agencies worldwide. Its services include managed hosting,

utility computing, colocation, security, network, and professional

services.

Sr. Director - OSS Product and System Support (2008 - 2009)

Reported to the Vice President of Operational Support Systems (OSS).

Directed multiple Tier-2 and Tier-3 level support groups for infrastructure

management, as well as tools adoption, lab systems management and

production change control. Provided extensive support for Opsware in the

implementation of SAVVIS Cloud Computing platform.

. Implemented automated metric reporting functions

. Reduced overall Mean Time To Resolution (MTTR) durations by 20% in 10

months

o Reduced Urgent and High priority event resolution time by more than 65%

. Negotiated outsourcing agreement to provide staff augmentation. Staff

reduction of 10% resulted in cost difference to fund 24x7 coverage

. Implemented Disaster Recovery/Business Continuity program

. Provided implementation and user adoption support of new tools

Sprint Nextel, Overland Park, KS

Offers wireless as well as wireline communications products and services to

consumers, businesses, and government users in the United States and

internationally.

Staff Operations Manager - Core Services Development (2003 - 2008)

Reported to the Director of Core Services Development. Managed and oversaw

the end-to-end process model for Sprint's Core Services Development

organization, and managed project pipeline submissions. Maintained

departmental reporting and monthly network balanced scorecards. Actively

represented the directorate for process improvements and various inter-

departmental initiatives.

. Lead strategic planning and budget sessions, while providing general

support to internal customers

. Developed mentoring program to support executive management initiatives

. Provided User Administration, Software maintenance and support of the

departmental ERP system

. Facilitated unit cost model reviews with executive management resulting

in a reduction in cost by 8%

. Managed department financial analysts, departmental budget annually of

$60 - 80 million

. Created business cases and supporting presentation materials for

executive management

Sr. Manager - Network Management Systems Development (1998 - 2003)

Reported to the Director of Network Management Systems Development.

Managed the planning, system selection and development of the Sprint PCS

OSS architecture.

. Managed development of Fault management systems

. Managed development of Performance management system, large data

warehouse

. Managed development of Security and Access solution

. Created and analyzed bid proposals (RFP's), managed and administered

contractual agreements between Sprint and suppliers

. Performed Contract negotiations and Vendor management for contracts with

an annual expense and capital budget of $2 million to $12 million

. Oversaw development activities associated with 40 - 50 projects

simultaneously with 100% on time delivery

. Facilitated discussions with customers to determine current and future

system needs against system roadmaps

. Implemented get-well plan with operations support personnel as well as

vendors while consistently meeting aggressive service level agreements and

goals

. Managed a 1,500 square foot raised floor computer lab environment

Sr. Network Systems Engineer (1996 - 1998)

Reported to the Manager of Fault and Performance Management Systems

Development. Actively engaged in the start up and commercial launch of

Sprint PCS.

. Provided the development activities associated with 5 - 10 projects

simultaneously with 100% on time deliveries

. Served as Project Manager for requirement management and development

activities associated with network elements integrating into the fault

management system

. Managed the integration of COX Communications network management systems

with that of Sprint PCS post merger

EDUCATION

Bachelor of Science in Computer Science

University of Kansas, Lawrence, KS

Associates of Technology in Computer Science

Kansas State University (Formerly known as Kansas Technical Institute),

Salina, KS

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