Sales Customer Service
Resume:
Angellette Fossett
**********.*******@*****.***
Baltimore, Maryland 21216
Objective
To obtain a career in the field of Investigation, while utilizing my
experience and education in law and customer relations.
Professional Experience
Social Security Administration
Woodlawn, Maryland June 2010- Present 40hours a week
Benefits Authorizer GS-5
. Research Disability, Supplemental Security Income and Retirement
benefits.
. Process Supplemental Security Income claims.
. Authorize and disburse benefits to disabled and retired beneficiaries.
. Terminate retirement and Disability benefits.
. Suspend retirement and Disability benefits.
. Compute rates for qualified retired, disabled and supplemental
security income applicants.
. Compute rates for health insurance plans
. Terminate and suspend health insurance plans.
. Enforce government penalties against uninsured beneficiaries.
. Process and enforce tax law policies.
. Manage claims cases.
. Examine benefits cases.
Chimes School
Baltimore Maryland, August 23, 2009- June 5, 2010 35hours a week
Program Assistant
. Taught and mentored students with mental and physical disabilities.
. Taught cognitive, operational and technical skills that would
ultimately increase the student's intelligence quotient.
. Taught students life skills.
. Taught students basic needs to gain independence such as hygiene.
. Worked closely with pathologist to improve student's speech and
broaden their vocabularies.
. Continuously worked toward new methods of learning.
The Innocence Project
Bowie Maryland, November 2008- May 2009 20hours a week
Legal Clerk, Internship
. Completed a rigorous internship working closely with falsely accused
and convicted felons, to help them gain justice and ultimately be
released from prison.
. Worked directly to managing cases, reviewing evidence and re-
interviewing witnesses.
. Established close contact with the clients to ensure all evidence was
retrieved and every aspect of the case was reexamined.
. Visited the family homes.
. Assisted in locating new and missing witnesses
. Performed background and character investigations on previous
witnesses.
Office of Public Defenders Capital Defense Division
Baltimore Maryland May 2008- February 2009 30hours a week
Legal Clerk
. Conducted in-depth studies of high profile cases in Maryland, by
working closely with attorneys and accused felons to work toward a
positive trial outcome.
. Interviewed victims, defendants, on the scene witnesses and character
witnesses.
. Reexamined evidence to recreate the crime scene.
. Researched previous similar cases and documented the outcome.
. Filed case documents.
. Researched the witness's backgrounds to ensure they were credible.
. Researched the chain of evidence to confirm the integrity of the case.
. Attended plea-bargaining, hearings and arraignments.
. Assisted in offender interventions.
. Researched various laws that would be applicable to the crime.
. Visited correctional institutions and clients homes.
. Provided advice for press control on high profile cases.
. Assisted in filing motions
. Gathered information for the attorneys to present at trial.
. Worked as a resource to other divisions and agencies that did not have
knowledge or expertise in capital crimes.
University Of Maryland - Standard Parking
Baltimore Maryland January 2007-June 2008 50hours a week
Payroll Manager
. Coordinated and processed new employee setups.
. Coordinated and processed employee terminations and deactivated system
access.
. Inputted time.
. Prepared status forms through Stromberg payroll systems, and
coordinated data with head quarters.
. Edited changes for hourly, general, overtime and automatic increases.
. Ensured prompt processing of personnel claims for disability, sick
leave, vacation, and personal days.
. Managed over fifty employees and continuously worked additional hours
in the office and from home to ensure a successful pay period and cost
efficient budget.
Auditor
. Was responsible for count daily profits.
. Created spread sheets of profit margins.
. Audited the cashiers shift profits.
. Analyzed the sales reports and compared totals.
. Documented daily credit and ticket sales.
. Investigated fraudulent activities.
Pinnacle Excelsior: Verizon Wireless
White Marsh Maryland, September 2005- August 2006 25hours a week
Sales Representative
. Promoted and sold cellular phones for Verizon Wireless.
. Product knowledge.
. Trained new employees on sales strategies.
. Committed to the customers to finalize sales.
. Advertised for Verizon Wireless and the manufacture.
. Compared prices to promote different sale offers.
Bray and Scarff,
Laurel Maryland, September 2004- August 2005 40hours a week
Customer Service Representative
. Provided technical and maintenance support for Bray and Scarff
customers.
. Answered and dispatched high volume and complex calls.
. Reviewed customer's files for service agreements.
. Organized service and maintenance appointments.
. Administered driver schedules.
. Documented inventory received for maintenance dates.
Service Contract Advisor
. Managed and organized Bray and Scarff's service contracts for
appliances.
. Kept meticulous documentation of ending dates to promote service
extensions
. Insured that all customers received the proper benefits from their
contracts.
Administrative Assistant
. Provided comprehensive administrative, clerical and operational
support for Bray and Scarff's corporate head quarters.
. Organized and coordinated logistics.
. Managed special events, seminars, deliveries, meetings, and
conferences.
. Consistently assisted with basic accounting functions and payroll
issues.
. Created yearly, quarterly, and monthly spread sheets of profits.
. Conducted reports of sales, service contracts and company's profits.
. Maintained records of the company's warehouse inventory.
. Organized the new shipment orders.
. Maintained documents of merchandise shipped out of the warehouse.
Activities
. Sociology and Criminal Justice Club Vice President and Public
Relations Coordinator, Bowie State University, Fall 2007-Present
. Commuter Student Association Public Relations Coordinator, Bowie State
University, Fall 2007-Present
. Senior Class Representative Historian, Bowie State University, Fall
2008-May 2009
. Spectrum Newspaper Commuter Staff Writer, Bowie State University, Fall
2008
. Spectrum Newspaper Senior Class Staff Writer, Bowie State University,
Spring 2009
. Miss Sociology Criminal Justice, Bowie State University, Fall 2008-
Present
. Freshman Mentor, Bowie State University Fall 2007- Present
. Knaui Inc Special Education Craft Coordinator, Inner City Baltimore
Maryland, Spring 2002-Present
Computer Qualifications
. Microsoft Office Suite XP 2007
. Microsoft Excel
. Microsoft Word
. Microsoft Note
. Microsoft Outlook
. Microsoft PowerPoint
. Microsoft Access
. Tyler Retail System
. WordPerfect
. Stromberg Payroll System
. Westlaw
. Google Documents
. SPSS
. PCOM
. MACADE
. MADCAP
. POS
. Paperless
Other Skills
. Non Secret Clearance
. Medical Terminology
. Proficient on Windows operating systems
. Fast learner
. Strong attention to detail
. Ability to Multitask
. CPR Certification
. First Aid Certification
Education
Bowie State University, Bowie, Maryland
Bachelors of Science
Graduated May 2009
Major: Sociology /48 semester hours
Criminal Justice /36 semester hours
Training
Social Security Administration Benefits Technical Examiner Training
Alien Taxation
Alien Law
Foreign Totalization
Insurance and Benefit Rates
Foreign Affairs Agent
Hospital and Medical Insurance (HI/SMI)
Foreign Enforcement
References Available Upon Request
Contact this candidate