Manager Customer Service

Location:

Posted:

October 18, 2010

Terri Shoemaker

E-Mail: ******@*****.***

SUMMARY OF PROFESSIONAL QUALIFICATIONS

. Experienced manager with 15 years expertise in human relations

. Extensive background in staff recruitment and retention

. Staff training and development of 250+ employees

. 15 years experience in New Hire, Benefits, Workers Comp and FMLA

Mader Southeast

May 2008 to Current

HR/Payroll Coordinator/Recuriter

. Experienced in all areas of the New Hire Process, Drug Screening,

Fingerprinting, Termination and Exit Interviews

. Implement new medical benefits and open enrollment for the new year

. Payroll 185+ employees

. Compile data for various reports

. Maintain employee personnel files

Corestaff/Westaff

April 1997-October 2007

On Site Staffing Manager and National Accounts Representative at Mercury

Marine

. All duties of Staffing Coordinator/On-Site Manager on a daily basis

. Recruit and screen qualified candidates for present and future

personnel needs

. New Hire Orientation, daily interviews

. Implemented employee retention program

. Oversight of all aspects of staff performance; performance evaluation,

progressive discipline, mediation of staff disputes and grievance

procedures in accordance will state and federal laws

Transworld/Corestaff

June 1994-April 1997

Staffing Coordinator/Recruiter

. Responsible for temporary and permanent placement needs of client base

. Interviewed, evaluated and placed temporary personnel in various

positions

. Promoted to On- Site Manager at Mercury Marine

. Maintained strong customer service relationship with client and

employees

Computer Skills

MS Word, Excel, Powerpoint, Lotus Notes, TruTrak payroll system, Peoplesoft