Manager High School

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* * * * * 8 0 7 8 9 • S H A U N A . L O N D O N @ YA H O O . C O M

SHAUNA L. LO NDO N

EDUCATION

**** **** ******** **** ****** Mesquite, TX

Ÿ High School Diploma NHS & Texas Scholars/ JV/Varsity All Star Drill

Team

WORK EXPERIENCE

June 08 Jan 09 Palm Beach Tan Plano, TX

Aug 02 Feb 03

Store Assistant Manager

*Maintaining store appearance, helping clients with products and

services, daily financial batching, deposits, opening and closing facility,

product ordering, staff schedule, hiring and terminating employees, daily

audit, setting store and individual employee sales goals, cleaning and

servicing Mystic MyMist Booth.

Oct 06 May 08 American Arbitration Association Dallas, TX

Employment Case Manager

*Began working for AAA in early 2006 as a temporary employee

administering emergency hurricane Katrina/Rita insurance mediation

claims. My permanent position as an employment case manager began

in October 2006 administering high profile employment arbitration and

mediation cases. My neutral position was responsible for appointing

arbitrators, schedule preliminary hearings, streamline discovery between

the parties, schedule the hearing on the merits, sending form letters to

the parties and arbitrators, writing orders, and Awards. In some large

complex cases I would assist with alternate solutions to resolve issues

between the parties and act as a guide to the parties and appointed

arbitrators to ensure the code of ethics were enforced.

May 05 Oct 06 Resource Staffing Dallas, TX

Temporary Employee

* Took assignments as a temporary hire for Student Insurance in

Plano, TX. The assignment consisted of pulling daily audits from claims

examiners dayfile, recreating tech files for Department of Insurance and

appeals, distributing work for claims examiners, pulling inventory needed

for processing, file backs, voiding checks, preparing files for DRO image,

and HIPAA training. I was also a relief receptionist and supported other

departments when needed. Another assignment was at American

Arbitration Association. I was responsible for administering emergency

insurance mediation claims as a result of hurricanes Katrina and Rita.

Feb 03 Jun 03 Planet Tan, Inc. Garland, TX

Feb 05 May 05

Manager in Training

* My responsibilities consisted of maintaining store appearance,

helping clients with products and services, Planet Tan Girl on the St.

Patrick’s Day Parade float located on lower Greenville, daily financial

batching, opening and closing facility, product ordering, staff schedule

and maintaining sunless tanning equipment.

SKILLS AND CERTIFICATIONS

Smart Tan Certified, HIPAA Certified, Alternative Dispute Resolution

Solutions Manager Training, Texas Personal Injury Laws Training, 60 65

WPM, Ten Key, Microsoft Office Software, Dataflex Systems, Normandy

Database, Normandy WebFile, Sunlync System, and other database

software.

AWARDS

American Arbitration Association Case Manager of the Year 2008, cash

bonus, two recognition trophies, and many other certificates of

recognition for hard work and goal achievements.

REFERENCES

Upon request.

Contact this candidate