Customer Service Assistant

Alfred Antonio Ware

*** ****** ***** 706-***-****

Lagrange, GA 30241 *********@*******.***

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QUALIFICATIONS

Distinguished military veteran with experience/training in office

management and operational management; other qualifications include:

. Office Operations . Database Administration . Staff

Development

. Process Improvement . Customer Service . Communications

. Flexible Shifts . MS Office Proficient . Quality

Assurance

EDUCATION

West Georgia Technical College Lagrange, GA

A.S. - Management and Supervisory Development 2010

Southern Union State Community College

Certificate - Electricity and Electronics

Opelika, AL

1995

WORK HISTORY

Interface Flooring Inc. Columbus, GA

Multi-Craft Technician/Electrician/Assistant Supervisor 1995 - Present

. Responsible for troubleshooting complex Electrical and Mechanical

systems, downloading parameter in AC drives, and downloading and

programming to and from Programmable Logic Controllers

. Assistant Lead man: Responsibilities include: Supervising 7

maintenance personnel in the absent of team leader

. Ensuring prompt customer service is provided with minimal downtime

. Project Management skills: Includes the ability to plan, implement and

manage activities on a daily base.

Guinn Electric Opelika, AL

Assistant Electrician 1994 - 1995

. Performed basing electrical wiring duties related to construction work

United States Navy

Petty Officer 2nd Class / Radioman 1985 - 1994

. Supervised up to15 service members at various duty stations

. Received and transmitted data via various telecommunication devices

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