Quality Control

Linda D. Casey

**** ******* *****

Ashtabula, Ohio 44004

Phone: 440-***-****

Email: ******@**********.***

Director - Quality & Process Improvement

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Results driven Quality Leader with a success record of implementing forward

thinking concepts and programs that motivate project teams, promote process

improvement and generate sustainable profitability. Provide organizational

direction through expertise in Quality Planning, ISO Quality and

Environmental Standards, policies/procedures development, and systems

integration to exceed organizational objectives. Develop cross-functional

teams through building relationships, employee training, application of Six

Sigma techniques, and process standardization.

Areas of Expertise:

. Lead the Global Project team responsible for the selection and

installation of a new electronic Document Control System.

. Initiated Integrated Process Management methodology to identify and

spearhead projects to reduce variation and improve process efficiency.

. Generated revenue gains in excess of $1MM focusing on standardizing

manufacturing processes.

. Instituted and currently administer two separate ISO 9001 certifications,

Lead Auditor trained.

. Manage Internal Auditors and conduct quality program employee training.

. Fifteen plus years experience in Quality, Process and Customer

Satisfaction improvement.

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Career Progression

Millennium Inorganic Chemicals - Manufacturer of Titanium Dioxide Pigments

MTT/Regional ISO Specialist (July 2001 - present)

Ashtabula, OH and Baltimore, MD

Direct cross-functional project teams to improve product quality and

process efficiency using statistical improvement tools. Administer ISO

9001:2008 US Quality Management system to continue two certifications and

maintain compliance of four manufacturing operations. Responsibilities

include Quality Assurance Coordinator, Audit Program management, and

Documentation Administrator (electronic and manual).

. Integrated the ISO 9001 and ISO 14001 certifications with zero resource

increase for Document Control or Internal Auditing.

. Initiated real-time SPC feedback for production operators and

standardized start-up procedures achieving a 10% decrease in quality

defects.

. Facilitate and participate in Customer Audits presenting Quality system

information and providing customers with follow-up correspondence.

Finished Product Testing Coordinator (1998 - 2001)

. Coordinated quality improvement teams activities that increased testing

confidence and reduced test time 30%.

. Conducted Customer Complaint Root Cause investigations, communicated

corrective actions to customers and provided follow-up correspondence to

ensure satisfaction.

. Consulted with customers to facilitate test development and test

reliability.

. Reduced manufacturing costs through identification and testing of

critical in-process product parameters.

Quality Control/Shipping Manager (1993 - 1998)

. Analyzed and revised off-quality inventory tracking system resulting in

$18.7MM revenue gains, nominated for Chairman's award.

. Enhanced customer satisfaction and reduced export processing costs,

achieving zero customer complaints and $230K in savings, department

received Chairman's Award.

. Performed efficiency assessment of Shipping Department procedures and

developed training program for 30 personnel, achieving a 50% reduction in

non-value added labor activities.

. Established SPC training program and provided team building training for

26 Laboratory personnel.

. Reduced Laboratory departmental expenditures by 16%

. Decreased absenteeism 50% and increased staff morale through implementing

12-hour shift schedule.

Quality Control Manager

Quality Control Supervisor

Chemist

EDUCATION

Youngstown State University - Youngstown, OH

BS Chemistry

Post College:

ISO 9001:2000 Lead Auditor Training

Operational Excellence Lead Auditor Training

Lean Six Sigma Green Belt

Root Cause Analysis Investigation Facilitator

High Potential Leadership Development, LEAD Institute - Ann Arbor, Michigan

Management Skills Training

Team Leadership Seminar

Facilitative Leadership Seminar

Presentation Skills Training

Cultural Change Management

DuPont Safety Program

Zenger Miller

Microsoft Office Applications

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