Manager Project

HAYDEE MONTIEL

**** ** ** **. **** Miami, Florida 33143 Cell: 305-***-****

***********@*****.***

PROFESSIONAL PROFILE

A Bilingual seasoned professional with broad range of experience in the

Service, Installation, Monitoring, Dispatch, Administrative, Customer

Service, Sales, & Accounting departments with in the Security Industry. I

am also technically proficient in Access, Excel, Word, Quicken, Peachtree,

and Medisoft. An accomplished Executive Billing Administrator with

excellent oral, written and interpersonal communication skills, dedicated

and outgoing with a proven record of working in a fast paced environment

and meeting company goals. Strong team working and multi tasking skills,

successfully completes projects within time and budget constraints.

Creative and outgoing, I have proven to be highly courteous in tight

situations with customers and very responsible in my work environment.

Dedicated and outgoing with a proven record of working in a Manager and

Supervisor levels.

PROFESSIONAL EXPERIENCE

ATCI Communications - Reception Service Coordinator 03/2008 - 03/2010

Dispatch Service techs - Setup service ticket - distribute parts -

maintain logs - reports - maintain files researched and updated. Technical

support - collections - Set pricing on with outside vendors for service

contacts - successful in developing service logs - Set up inspections for

Access - CCTV, Fire, etc. Work as assistant to project manager, Service

Manager, & Vice President. Switchboard, set up accounts for monitoring.

SOCIAL SERVICE COORIDINATORS INC, OUTREACH COORIDINATOR 07/06-02/2008

Coordinate with State officials and local government in all fifty states in

order to provide care for members. Recommend different programs to

beneficiary members for State and Local Welfare/Medicaid programs. Offer

technical support for the internal and external clients. Process and

coordinate prospective members for interview and application process.

Organize and provide oversight on case work load with management. Extensive

Quality Control Management skills for submittal to QA, effective conversion

rate of 94% on all cases submitted with proper documentation and proof of

eligibility requirements. Interview possibly members for Medicare savings

program & escalate to members for application process.

*ADT SECURITY - Administrative Assistant - 09/2004 - 02/2006

(ADT Bridge period 9/8/97-2/3/06)

Field Support Specialist 11/1987 -

11/1994

Process Sales contracts for small business and core customers & National

accounts, verify records for SOX Compliance, and enter in system new

customers in various systems, post customer payments, and schedule

installations. Program Security Systems via a chip programmer or

downloadable systems. Set up data. Technical Support for internal and

external Clients, as well as for Service Technicians and Installers.

Dispatch Police, Fire, Service and Installation. Relief Supervisor as

Lead Operator also Supervise and train new Operators in the Alarm dispatch

function.

ALPHA BILLING CONSULTANTS, INC. - OPERATIONS MANAGER - 07/2001-

April 2006

Certified Reimbursement Specialist, Instruct staff on Medical Coding ICD-9

and CPT-4. In charge of all Medical billing methods, follow ups, posting,

reconciling, and supervising billing staff. Used Access for Billing

Reports.

Accurid Commercial by Orkin - Administrative Assistant - 10/2001 -

04/2002

Radio Dispatch or text pager Technicians for Service request. Post

Technicians daily work orders into system. Schedule Drivers for Regular

and Emergency Service calls. Handle Client services for Service request

or Accounting issues. General Accounting skills, improved the collection

rate by 30 % within a two month period. Re organized, classified the

collection process.

SKILLS

Trainer, Windows 98, Office 2000, Windows ME, Windows XP, Outlook,

Microsoft Works, Excel, Word, Access, 3M Coder, Medisoft, Reimbursement

Manager, Quicken, Peachtree, Soft Aid, 55 WPM, MAS Data set up, Customer

Service, Bi-Lingual (English/Spanish-Read/write/speak), A/R, A/P, G/L,

Various Security System programming.

EDUCATION

Miami Dade College - Advanced Technology Diploma - Medical Coder / Biller

GPA 3.77

American Senior High - Diploma - Business

ASSOCIATIONS

Vice-President of Health Information Management Student Association (2003)

Member of American Health Information Management Association (2001-2004)

Member of South Florida Health Information Management Association (2004)

Contact this candidate