Engineer Manager

Chris Graham

**** ****** ***. ***** ***, PA *****

(h) 412-***-**** * (c) 412-***-****

************@*****.***

Professional Work Experience

Jun 2010 - present ISS Inc Pittsburgh, PA

Unix Lead

1. Contracted as the linux team lead for Duquesne Light, responsible for

day to day support and operation of virtual linux servers and desktops

in a production environment.

2. Support of servers and critical SCADA system software (software

application that monitors and controls substation power) to ensure

proper control of power for field operations.

3. Responsible for upgrading desktop software from Fadora to RedHat, user

account maintenance, patch management, problem resolution, ensuring

all servers and desktops are in compliance with federal regulations,

and debugging automation scripts.

4. Implemented software solution to replace a networked serial device per

federal regulations. Resolved a user authentication issue that was

problematic for several months. Stabilized their production

environment to where they now have confidence of their application.

5. Regularly worked extended hours to ensure continuous server operation.

6. Technologies used: RedHat Enterprise Linux 5.5, Fedora 10 Linux,

winbind, DNS, TCP/IP, Active Directory, VMWare, ESX, Supervisory

Control & Data Acquisition (SCADA) software, remote desktop, kde

desktop, shell scripting, fiber channel EMC Clariion connectivity

Oct 2006 - April 2010 PNC Bank Pittsburgh, PA

Senior UNIX Administrator

1. Lead Solaris Administrator and RedHat Linux Administrator. As a

Midrange System Support Engineer, responsible for the day-to-day

support and operation of 80 Sun servers and 13 RedHat Linux servers

hosting mission/business critical applications.

2. Responsible for platform design, capacity planning, software and

hardware installation, problem resolution, file system configuration,

connection and configuration of direct attach storage devices,

networking, user account maintenance, patch management, communication

to SAN environment involving multipathing, and security audits.

3. Perform security audits involving running ESM software against the

servers, resolving any red flags that were presented including, but

not limited to, data storage security, network security, and user

security.

4. Built a DR server for a critical application server. Built Oracle

database and financial application servers on Solaris and Linux

platforms. Implemented hardening documentation in accordance with PNC

standards. Wrote technical documents on installation and configuration

procedures.

5. Provide on-call and after-hours support. Regularly worked extra hours

to ensure seamless system operation.

6. Technologies used: Solaris 9/10, Solaris Containers, ZFS File System

Management, Veritas Volume Manager, Solaris Volume Manager, Veritas

File System, Sun Cluster Software, Solstice Disk Suite, DNS, LDAP,

TCP/IP, kickstart, Sendmail, RedHat Enterprise Linux 4u7, 5u2, IPMP,

ksh Shell scripting, RBAC, EMC SAN connectivity, Networking, Digi out-

of-band connection

Mar 1995 - Oct 2006 Sun Microsystems Reston, VA

System Support Engineer

Project: Department of Defense (Feb 2005 - Oct 2006)

1. Dedicated on site senior Solaris engineer to the Department of

Defense.

2. Responsibilities were for operation and maintenance for a mission

critical server room.

3. Additional responsibilities included being part of the liaison team

between IT department and senior military personal in charge of

running the program, software and hardware installation, patch

management, user account maintenance, problem resolution, file system

configuration, adhering to government security guidelines and

resolution of any security issues, mentoring junior administrators,

and other administrator functions as necessitated.

4. Supported high-end Sun servers in a SAN environment and communication

to third party storage.

5. Technologies used: Solaris 8/9/10, Veritas Volume Manager, Solaris

Volume Manager, Veritas File System, Sun Cluster Software, SAN

connectivity, TCP/IP with IPMP and Shell scripting

Project: America Online (2001 - 2005)

1. Dedicated on site engineer to America Online.

2. Responsibilities included support and maintenance of all Sun servers

across three different data centers.

3. These servers were the primary mail servers, mail attachment servers,

and streaming audio servers.

4. Support included the installation and configuration of mid-range

servers, networking, user administration, Solaris and Veritas

upgrades, and first level end user support.

5. Technologies used: Solaris 2.6/7/8, Veritas Volume Manager, Solstice

Disk Suite, Veritas File System, TCP/IP, IPMP, Out-of-band

connectivity and Sun Cluster Software

DC General Territory (1995 - 2001)

1. Support Engineer for the Washington, DC, Virginia, Maryland general

territory.

2. Supported various Sun customers throughout the area performing Tier 1

assistance.

3. Primary responsibility was resolution of customer issues which would

involve anything from network, storage, or operating system. Also

responsible for new installations.

Technologies used: Solaris 2.6/7, IPMP, Solstice Disk Suite

Awards and Certifications

1. Certified Solaris Administrator

2. Outstanding Performance Award 4 times with PNC

3. Employee of the Month September 2005 with Sun Microsystems

Education

1990 - Waynesburg University, BSBA

Hardware

1. Sun Fire and Sun Enterprise entry, mid-range, and high-end servers,

Series M, and Netra servers, Sun StorEdge array products

2. HP DL3xx, DL5xx

3. Dell 2950

4. Compaq

Security Clearance

TS/SCI with lifescope polygraph (inactive as of 2007)

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