Customer Service Manager

Jeanne McCosley (Farr)

*** ****** ******, ****** ****, FL 32073 ? 904-***-**** or 904-***-****)

? *******@***.***

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Attributes:

. A results-oriented manager with extensive background in customer

service, project/facilities management and daily management of

multiple off-site operations, clients and direct reports.

. Strong analytical and problem-solving abilities, well organized and

detail orientated.

. A dedicated and flexible team player with excellent interpersonal and

verbal/written communication skills.

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Professional Progressive experience in property management, quality

control, and customer service Profile in government and

private sectors. Continually increasing responsibilities in supervision,

budget

preparation and control, ensuring compliance with corporate

goals, objectives, and regulatory standards. Enjoy problem

solving and meeting challenges.

Professional 2006-2009 CB Richard Ellis

Jacksonville, FL

Experience Facilities Manager

. Successfully managed approx 430,000 square feet of multi-

tenant and owned retail/banking facilities

. Proficient understanding of lease documentation, property

management agreements, financial record keeping and project

coordination

. Alongside the Sr. Property Manager, previously managed

buildings and client operations for Bank of America

Jacksonville Operations Center (critical facilities) of

approximately 1.2 million square feet and a Tier 2 call

center

. Managed vendor contracts

. Conducted property inspections

. Implemented national initiatives

. Provided excellent customer service which elevated client

relationship

1999-2005 The Intrepid Corporation Jacksonville,

FL

Property Manager

. Supervised all functions of building maintenance for numerous

commercial office facilities

. Prepared annual budget, OEXP and newsletters for investors

. Interviewed & hired contractors ensuring insurance

requirements, licenses & quality of work

. Supervised both in house maintenance and security personnel

. Showed vacant properties to prospective tenants and/or buyers

as needed

. Prepared lease proposals

. Light legal duties maintaining corporate record books,

researching and making recommendations on contracts,

preparing closing documents, Estoppels, etc.

. Provided excellent customer service

1996-1999 American Heritage Properties, Inc. San

Diego, CA

Property manager/Administrator

. Supervised all functions of maintenance for 300+ residential

homes and condos

. Communicated with tenant and owner which resulted in timely

leases and renewals and little or no vacancy

. Screened applicants for tenancy and made recommendations to

owner based on findings

. Oversight for asst. property manager and several leasing

agents. Performed employee evaluations of same

. Responsible for all aspects of marketing properties

. Communicated regularly with owners/clients and provided

outstanding customer service

1994-1996 E.L. Hamm & Associates, Inc. Virginia

Beach, VA

Supply Technician

. Successfully ordered, inventoried, and maintained goods &

services for maintenance of military government housing of

3000+ units

. Maintenance of necessary paperwork resulted in improved

evaluation on government contract grading system

. Processed both accounts payable and receivable

. Worked with government inspectors to ensure compliance with

codes and specifications of contracts

. Effectively communicated with home office and contract site

as well as fellow employees

Education Florida Real Estate Institute - Orange Park, Florida

A.A. Degree FSC - Jacksonville, Florida. Anticipating BAS in

2011

Proficient in MS Office, Manhattan, Yardi, FIRST, ID/EA

References Available upon request

[pic]Jeanne McCosley (Farr)

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