Customer Service Manager

Vernon M. Sargent

*** ***** ****** #***

Natick, MA 01760

617-***-****

**************@***.***

OBJECTIVE: Professional Upscale Retail Manager with proven outstanding

skills and expertise in Sales, Marketing and quality Customer Service

seeking to contribute to the success of a progressive organization.

HIGHLIGHTS OF QUALIFICATIONS

Extremely organized, dedicated take-charge professional with an excellent

record of success in high end sales and business development

Excellent team management, development and coordinating abilities. Very

strong leadership, training, hiring, coaching and mentoring skills.

Proven track record of achievement and of exceeding sales goals

Customer Management Performance Maintenance

Visual Merchandising

Business Development Specialty Retail Operations

Sales Training

Client Books Profit and Loss Management

Loss Prevention

PROFESSIONAL EXPERIENCE

HUGO BOSS, Natick, MA 2008 -

Present

General Manager

. Drove the business with the merchant group through client books and

in-store events

. Achieved highest dollars and units per transaction on a continuous

basis

. Utilized effective communication skills in training and staff

developement

. Established a goal-oriented selling environment focused on

relationship selling, and

exceptional customer service, in this location carrying both men's and

ladies garments

AQUASCUTUM LONDON, Boston, MA

2002 - 2008 General Manager

. Managed total store level operations of a two million dollar location

. Direct loss prevention initiatives, successfully reducing stock shrinkage

. Achieved the highest historical growth in this location

UNITED COLORS OF BENNETON, Chestnut Hill / Boston, MA

2000 - 2002

General Manager

. Maximized sales of a three million dollar location

. Effective personnel management, merchandise selection, presentation, loss

prevention

TANNERY WEST, Boston, MA 1998 -

2000

Store Manager

. Consistently achieved and exceeded Sales Plans and controlled shrinkage

. Ensured effective and proactive customer Service training to sales staff

EDUCATION

UNIVERSITY OF SOUTHERN MAINE Business Management / Administration

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