Customer Service High School
Resume:
Eve M. Conner
Bellbrook, OH ****5
*******@*****.***
Objective
To obtain a Customer Service/Technical Support position that will allow for maximum personal
growth potential and career advancement within the company.
Work History
Account Coordinator, Med-Pass, 03/2008 - 10/2008
Entered orders and assisted customers requesting information for Long Term Care, Pharmacy,
and Home Health forms and manuals.
Customer Service Representative, Quebecor World, 09/2006 - 11/2007
Responsible for monitoring various magazine printing projects from start to finish being the
liaison between sales representatives, customers, and production. Provided office clerical
assistance when needed.
Customer Service Representative, Trebnick Systems, 02/2005 - 08/2005
Responsible for custom flexographic and offset printing projects from start to finish including
ordering materials and some estimating.
Team Lead/Supervisor, Berkeley Premium Nutraceuticals, 09/2003 - 06/2004
Supervised and trained a team of 10-12 with the applicable knowledge and skills required for the
following call center departments: Customer Care and Client Services & Sales.
Technical Call Coordinator, Siemens Business Services, 07/2001 - 09/2002
Call center/help desk position providing support for customers outsourcing their IT departments.
Frontline support based on providing 1st call resolution.
Temporary, Customer Support Team Lead, CommSys Inc. (Cerulean), 01/2000 - 06/2000
Developed and implemented a call center customer service department to provide IT support to
main client Cerulean and also other clients as necessitated.
Software Representative, Reynolds & Reynolds, 1997 - 1999
Frontline software technical support for automotive dealership’s parts & service departments
using Reynolds & Reynolds proprietary software.
Product Specialist, Cinmar, 1996 - 1997
Backline support for customer issues regarding product quality/maintenance specific to high
dollar catalog items - everything from custom outdoor grills to sound systems.
Customer Service Representative, T&T Graphics, 1985 - 1996
Responsible for monitoring all types of custom flexographic and silk -screened printing projects
from start to finish being the liaison between sales representatives, customers, vendors, and
production.
Education
Wright State University, 1977
Attended Superior High School Students Program to obtain both college and high school credits
needed for early graduation from high school.
Centerville High School, 1974 - 1977
Graduated 1 year early.
Computer Skills
Experience in Windows: 98, NT, 2000, XP, and Vista operating systems, Office: Word, Excel,
Outlook, and Access. Have also worked with Crystal Reports, SQL Server, ACT and am familiar
with TCP/IP and LAN/WAN. Also have experience working with copiers, fax machines, 10 key, and
type 50 WPM.
References furnished upon request.
Contact this candidate