Manager Customer Service
Resume:
DAVID DRADY
*** ************* ******, **** ***, Boston, MA 02115
**********@*****.***
PROFILE:
Recognized by employers and coworkers as a highly qualified individual,
possessing exceptional project team
leadership and self-motivational skills. Highly creative with a keen sense
of business and dedicated to completing tasks
accurately and on a timely bases.
Proven Key Skills:
A superb communicator that can easily establish and maintain positive
relationships with tenants and vendors, very familiar
to working on deadlines, proven organizational ability, able to multitask
and work under pressure, ability to resolve
disputes and solve problems, knowledge of commercial and residential real
estate and sound knowledge of occupancy costs
and competitor activity. I possess a real hands-on approach and look to
grow professionally.
COMPUTER SKILLS:
Angus Anywhere, Argus Real Estate Valuation, Microsoft Word, Excel,
PowerPoint, Publisher, Lotus Notes,
AdobePhotoshop, Minitab Statistical Analysis, Factiva and Lexis Nexis.
Yardi early in my career in process of familiarizing
myself with software.
EXPERIENCE:
1/12 - 10/14 Lincoln Property Company
Assistant Property Manager - 53 State Street, Boston, MA
Supported General Manager in a high-rise building of over 1,000,000 square
feet consisting of 40 floors of Class A commercial office space. Helped
compile necessary information for the budget. Maintained a close working
relationship with tenants regarding work orders, leases, move in/move out
process. Acted as a representative of building management on leasing tours
and when leasing brokers were not available I conducted the tours of
available spaces to prospective tenants on my own. Worked closely with GM
to establish terms and conditions for the property's leasing and prepared
leases accordingly. Worked closely with vendors to ensure that all site
operations were in compliance with established company policies and
procedures. Walked various floors of my choice on a daily basis with
Cleaning Manager and Engineers to assess and evaluate maintenance issues.
Followed up to ensure that services were delivered to agreed upon
specifications. Prepared all Requests for Proposals for capital non-
recurring projects and maintenance contracts and approval forms for non-
budgeted projects. Sustained LEED-EB Operations & Maintenance: GOLD
Accreditation and Energy Star rating for the property.
Of particular importance to Lincoln Property Company was "Tenant
Appreciation Events" which I was in charge of. Below are a few examples of
what I organized from initiating an idea, implementing it, planning,
organizing and completing to 100% satisfaction.
1. When Lincoln Property Company took over the management of 53 State
Street, they wanted an "Introduction Breakfast" to be held in the lobby for
all the tenants of the building. Through my close relationships with
vendors, etc., I transposed the entire lobby into a breakfast cafe with
several breakfast food and beverage stations, appropriate seating and an
introduction line introducing the new team of Owners and Managers.
2. Another Tenant Appreciation Event fell on the Opening Day of the Red Sox
season this past year, whereupon I transformed the lobby into a replica of
Fenway Park with several large flat screen televisions to see the opening
ceremonies celebrating the team's 2014 World Series Championship. Had hats,
pennants, hot dog vendors, peanuts, popcorn and several stations serving
ice creams sundaes of one's choice served in Boston Red Sox helmet cups.
Red Sox tickets and various prizes were raffled off.
3. Lincoln wanted to recognize the anchor tenant Law Firm of Goodwin &
Procter's 100th Anniversary in business by giving a special reception. They
wanted something spectacular. I found a place that would actually make a
cake 6 feet tall as a replica of the building. I designed the cake and made
special arrangements to stop traffic in order to get the cake delivered.
There were several more, but the above gives you an example and all were
attended by between about 200 - 3,000 people depending on the nature of the
event.
David Drady Resume Page 2
1/11 - 12/11 Brookfield Office Properties
Assistant Property Manager - 53 and 75 State Street, Boston, MA
Assisted Managers for both buildings - a 2.1 Million Class A commercial
real estate portfolio with a combined value in excess of $1 billion and
annual operation budgets in excess of $50 million. Instead of working under
only one General Manager as I later did for Lincoln Property Company, I was
running back and forth between the two buildings which are right next to
one another. There was One Vice President of Operations, two Property
Managers and one Assistant Property Manager. Some of my major duties were:
1. Sustained LEED-EB Operations & Maintenance: GOLD Accreditation and
Energy Star ratings for both properties.
Achieved a combined average score of 4.94 out of a possible 5.0 on the last
Kingsley Associates Customer Survey. This was an improvement over the prior
survey, at the top of the Brookfield portfolio and far above the Kingsley
Index at 4.05.
2. Prepared all Requests for Proposals for capital non-recurring projects
and maintenance contracts and approval forms for non-budgeted projects.
3. Prepared and maintained contracts for vendors and contractors.
4. Coordinated all tenant requests, including moving, deliveries and any
special requests.
5. Prepared approval forms for purchase order requests.
6. Oversaw construction in the building, including coordination with
Expediter for Building Department Permits, special inspections and
necessary sign-offs.
7. Coordinated construction and alterations with both buildings and tenant
construction contractors.
8. Updated Capital Improvements and non-recurring project schedules.
9. Conducted daily inspection of common areas, lobbies, multi-tenant
corridors, restrooms and building exterior.
Aside from my regular Assistant Property Manager duties, I was instrumental
in putting together the entire application processes for BOMA 360 for
both 53 and 75 State Street, Also the BOMA Boston & Mid-Atlantic Region
TOBY Award for 2011-2012, where 53 State was recognized for the Renovated
Building category and 75 State Street was recognized with the Earth Award.
At the end of the year 2011, Brookfield sold 53 State Street to United Bank
of Scotland (UBS), which hired a third party management company (Lincoln
Property Company) to manage the building and I was asked to stay on with
Lincoln Property Company. I was offered a position as Assistant Property
Manager of The World Financial Center in New York by Brookfield Office
Properties but accepted Lincoln's offer as I owned a condo in Boston at the
time and the logistics of the move were not feasible. Thereupon, Lincoln
Property Company a year later moved their entire Regional Office into 53
State Street with some 40 people and my job was eliminated.
6/04 - 12/10 Boston Properties, Boston, MA
1/10 - 12/10 Property Management Coordinator - Harvard University Place,
Cambridge, MA
This was a one-year assignment to not only manage the day-to-day operations
of the property owned by Boston Properties, but oversee the total uplift of
the building. Painting the entire ground floor as the hallways were an
entrance to an Art Gallery, shopped and ordered new lobby furniture to
enhance the Gallery parties. Oversaw a total reconstruction and painting of
the garage, and the entire roof had to be replaced. Most of this had to be
done during regular working daytime hours and therefore, I had to deal with
many tenant complaints, but one of my qualities is my exemplary personal
people skills. After the project was completed, many of the Board of
Directors at Harvard University housed in the building sent letters of
appreciation to Boston Properties for the courteous service they were
given. The project was done and I was offered and decided to accept a
position at Brookfield Office Properties.
1/07 - 12/09
Retail Property Management Coordinator - Prudential Center, Boston,
MA
Assisted Senior Property Management in managing the day-to-day operations
of The Shops at Prudential Center while ensuring proper maintenance and
tenant relations. Lead special projects on the property's common areas
including construction management. Prepared monthly and quarterly reports,
tenant leases, and vendor contracts. Coordinated all tenant requests
including tenant moves, deliveries as well as special functions held at the
Center, including concerts, fashion shows and book signings. Conducted
showings of available rental space to potential retailers.
David Drady Resume Page 3
10/05 -12/06
Tenant Services Coordinator - 265 Franklin Street, Boston, MA
Acted as a tenant liaison and maintained a high level of tenant
satisfaction through the coordination of service requests and
administration of maintenance services.
6/04 -9/05
Customer Service Supervisor - The Shops at Prudential Center, Boston, MA
Provided customer service to retail customers, visitors, employees and
tenants of the Prudential Center. Hired, trained and scheduled Customer
Service Representatives of which there were 12 employees.
2006 - 2014 Building Owners and Managers Association (BOMA)
1. BOMA Boston Board of Directors (2008-2014)
2. BOMA Boston Programs Committee (2013-2014) Chairman (2013-2014)
3. BOMA Boston Emerging Professionals Committee (2007-2014) Chairman (2008-
2009)
After being a member of BOMA for one year, the Membership Committee asked
me how the organization could attract younger people. After a great deal of
thought I came up with the term "Emerging Professionals" and instituted a
committee and a program to attract new members. We would meet once a month
for informational sessions that I branded as The Blueprint for Success
Series where we had guest speakers, a networking social hour, etc. This
resulted in BOMA Boston getting recognized at the TOBY International level
for the Marketing Best Practices Award in 2009. The success was immediate
and a significant part of BOMA Boston is now enhanced by a younger
contingent. I chaired the committee for the first two years and was asked
to serve on the BOMA International Careers in Real Estate Task Force where
I worked with BOMA affiliates across the country to help implement the
Emerging Professionals initiative in various cities.
4. BOMA Boston Membership Committee (2006-2007)
5. Part of the 53 State Street team that won the BOMA Boston & Mid-Atlantic
Region TOBY Award for the over 1 Million Square Feet Category for 2012-
2013.
6. Part of the 53 State Street team that won the BOMA Boston & Mid-Atlantic
Region TOBY Award for Renovated Building Category for 2011-2012.
7. Part of the 75 State Street team that won the BOMA Boston & Mid-Atlantic
Region TOBY Earth Award Category for 2011-2012.
8. Part of the 53 and 75 State Street teams that achieved the BOMA 360
designation in 2011.
9. Have recently been one of the key speakers at a BOMA Roundtable
explaining the importance and a brief "How to Proceed Guide" to submit for
getting a building BOMA 360 designated.
EDUCATION:
Northeastern University, Boston, MA (evening program) working toward MBA.
Building Owners and Managers Institute, Boston, MA 1/07 - 11/11 RPA
received.
Babson College, Wellesley, MA 9/00 - 5/04 BS in Business Management with
concentrations in Real Estate and Marketing.
AFFILIATIONS AND ACHIEVEMENTS:
1. XII Stoneholm Condominium Board of Directors (2010-2011) President
(2011)
2. At the Babson College Graduation I was the recipient of one of only
three awards given. It was the Shelby Cullom Davis Award for consulting
excellence showing leadership in creating a step by step written guide for
a non-profit organization called "The Giving Camp" which provided camps for
children with disabilities and looking to grow from just being located at
Tufts University to other colleges across the country.
3. This year I helped plan with representatives from the Brigham and
Women's Hospital The ClimbAmerica for Heart Disease. Since 53 State Street
is so tall with 40 floors and large stairwells, I was asked to facilitate,
set-up and organize the 2014 event. Over 1,000 participants showed up and I
felt it to be a very rewarding experience. I have organized several of
these types of events for Breast and Lung Cancer and Leukemia as well in
the past.
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