Post Job Free

Resume

Sign in

Manager Customer Service

Location:
Cincinnati, OH, 45239
Posted:
November 08, 2010

Contact this candidate

Resume:

Billie J Moore

**** ******* ******

Cincinnati, Ohio 45239

513-***-****

abh7jq@r.postjobfree.com

Objective: A challenging career that will utilize my organizational and

decision making skills.

Professional

Experience:

Delta AirElite: Greater Cincinnati/Northern Kentucky Airport

June 2003 to present

Title Cabin Attendant

Focus Provide the travel experience expected by high profile

clientele

Responsibilities

. Pre-flight inspection of cabin and safety equipment

. Assist in loading and unloading passengers' baggage

. Conduct passenger briefing on safety equipment and

procedures

. All aspects of passenger accommodations to include baggage

handling, meal planning and prep, and other in-flight

services

. Report any issues to the pilot in command that may inhibit

the safe and satisfactory operation of the flight

. Emergency preparedness and appropriate implementation of

emergency action plan, direct the actions of the passengers

and assist with the use of the emergency equipment

Sheakley Companies: Springdale, Ohio

February 2003 to June 2003

Title Account Manager

Focus Provide clients with unemployment claim management.

Responsibilities

. Research and document all aspects of unemployment claims

. Conduct telephone interviews with employers

. Update computerized documentation of each case

. Inform clients of new and changes to unemployment laws

. Represent clients in unemployment hearings

MarketPath Inc : Blue Ash, Ohio

September 2002 to January 2003

Title Account Manager

Focus Sales and service of existing accounts and new business

development

Responsibilities

. Cold call on prospects, initiate and develop new

relationships

. Manage print and production schedule for existing projects

. Meet with customers to gather information on prospective

projects in order to appropriately quote pricing

. Prepare and present quotations to customers

Billie J. Moore

Page 2

Bally Total Fitness : Blue Ash, Ohio

July 2002 to September 2003

Title Personal Trainer and Pilates Instructor

Focus Instruction in diet and exercise, goal tracking

Standard Textile Co.:Cincinnati, Ohio

July 1995 to August 2002

Title Program Manager

Focus Established program standards by determining the sampling,

inventory and pricing needs of corporate textile customers

Responsibilities

. Managed multi level projects from conception to completion

. Responsible for the management of a $250,000 sampling

budget

. Evaluated new program accounts to determine needs and set

program parameters

. Collaborated with design team to design layouts for sample

cards, brochures and swatch books

. Recruited and maintained adequate vendor base

. Organized the distribution process of new sample products

. Trained new sales consultants on sample usage and

presentation

. Hired, trained and supervised Customer Service

Representatives for furniture manufacturer and

international distributor accounts

. Managed the day to day operation of the sample department

and maintained a better than 95% on-time processing and

shipping of sample requests

Training and

Education:

FACTS :

Standard Initial Certification for Cockpit and Crewmembers

Inflight Emergency Medical Training Certification

Food Service Certification

Aircrew Combative Training Certification

Initial training July 2003

Recurrent training on a yearly basis

Other skills/

Experience: Microsoft Office 2008, Excel, Adobe Publisher, Illustrator and

Photoshop,

Medical terminology and Medical Assistant

Interests and

Activities: Health and fitness Gardening and landscaping

Culinary arts Interior decorating

Travel Painting and mosaic design

Literature



Contact this candidate