Customer Service Management
Resume:
LATOYA STANLEY
*******@***.***
Charleston, SC 29403
SUMMARY OF QUALIFICATIONS: Highly knowledgeable administrative service
professional with an unwavering commitment to customer service, the ability
to build productive relationships, resolve complex issues and win customer
loyalty; Exceptional communication skills and demonstrated ability to work
independently or cooperatively as part of a team in fast-paced work
environments.
ADMINISTRATIVE SERVICE SKILLS:
Accounts Receivable/Records Management
Call Center Service Operations/Data Entry
Complaint Handling/Dispute Resolution
MS Office, CMS Program
PROFESSIONAL EXPERIENCES
CASE SPECIALIST July 2004 - November
2008
JK Harris & Company
Charleston, SC
. Actively managed high-volume client cases under limited supervision
. Prepared government and state forms by transcribing information
. Conducted telephone conference calls with the client and federal and
state officials
. Coordinated all client related communication
. Processed incoming correspondence and financial data
CREDIT REPRESENTATIVE November 2001 - July 2004
OSI Collection Services, Inc
Charleston, SC
. Worked directly with account holders to develop fair and rapid account
repayment resolutions
. Gathered client information for accurate account billing
. Negotiated payment plans and service order according to company
regulations
. Handled incoming calls and provided billing inquiries to account
holders
SECURITY OFFICER
January 2000 - November 2001 Security Forces, Inc.
Charleston, SC
. Monitored high-profiled facilities to prevent loss and ensure the full
protection of occupants and merchandise
. Tracked and maintained incident report logs
. Security experience in access systems, investigative procedures and
customer service
. Prepared informative reports to update management on all security
related matters
EDUCATION
Trident Technical College Present
Management-Human Resource
Contact this candidate