Manager Customer Service

Eric Piassek

* ***** ***** ( OLD BRIDGE, NEW JERSEY 08857

HOME: 732-***-**** ( CELL: 908-***-****

EMAIL: ********@***.***

OPERATIONS MANAGEMENT

Production Planning/Inventory Management

Broad spectrum of experience in operations, inventory and material

management with 25 plus years in the steel joist and deck industry. Broad

range of knowledge and skills in steel fabrication including:

production/scheduling, inventory management, project management, material

procurement and customer service. Proficient at problem solving, reducing

cost and streamlining operational processes leading to notable

improvements. Team-center mindset, strong written and oral communication

skills with an emphasis on customer relations.

Professional Experience

CMC Joist & Deck, South Plainfield, NJ

Manufacturer of steel structural products (Acquired Nicholas J. Bouras,

Inc.)

Project Manager & Purchasing Manager

2008 - Present

. Reporting to Controller and Vice President & Regional Operations Manager

. Promoted to current position from Inventory Manager

. Team member for strategic source initiative to centralize purchasing and

reduce cost

. Buyer for 3 deck plants coordinating requests with the respective General

Manager

. Effective negotiator with the ability to foster strong supplier

relationships

. Liaison for the 3 deck plants and Corporate Supply Chain Management

. Achieved 100% corporate compliance within six months for centralized

procurement for 3 deck plants

. PIP (Process Improvement Program) team member for SAP system

implementation participating in development planning and regression

testing using HP Quality Center

. Team lead on implementing Lean Six Sigma process for reducing inventory

levels and increasing cash flow by 35%

. Team member on implementing Lean Six Sigma for improving production

efficiency by reducing man hours while increasing production

. Created Key Performance Indicators related to acoustic deck project for

senior leadership

. Developed production schedule dashboard for senior leadership to align

customer orders with inventory

. Action-oriented professional with demonstrated ability to transition from

various operational areas as instructed by senior management

. Developed and documented procurement manual for 3 deck plants

. Documented current business practice flow for SAP implementation

. Analyzed, documented and flowcharted inventory and manufacturing

processes for senior leadership

Inventory Manager

2007-2008

. Reporting to Controller and Vice President & Regional Operations Manager

. Promoted to current position from Joist Production Scheduling Manager

. Oversight of $41MM of raw materials

. Analyzed current raw material levels to determine optimal utilization of

inventory

. Demonstrated the ability to work with multiple stakeholders and

prioritize requests while insuring customer satisfaction

. Coordinated monthly physical inventory reporting data while supporting

accounting

Nicholas J. Bouras, Inc., Summit, NJ

Manufacturer of steel structural products

Joist/Deck Scheduling Manager

1984-2006

Reported to President & Executive Vice President

Promoted to current position from Deck Scheduling Coordinator

Supervised staff of 3 employees

Developed and maintained strong customer relationships by providing

outstanding customer service contributing to the continued growth of the

organization

Created new scheduling system for joist facility in Pennsylvania,

integrating production schedules, inventory, engineering and logistics

Liaison between customer, sales, engineering, IT, credit and accounting to

assure products were produced to customer requirements

Coordinated production schedules to ensure timely distribution

Established daily delivery schedule with transportation department

Exceptional time management skills and ability to be flexible while working

in a fast paced, changing environment

Ability to lead, gain consensus and execute while dealing with multiple

departments and tight schedules

Self starter with exceptional organizational and project management skills

Deck Scheduling Coordinator

1980-1983

Results-oriented with strong attention to detail

EDUCATION & CREDENTIALS

Bachelor of Science in Business - Rutgers University - Newark, New Jersey

Technical Skills

Excel, Word, Visio, IBS (Integrated Business Systems) and SAP

References furnished upon request

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