Customer Service Management

R. Michele Grimes

***** ***** *****, ******, ** 76244 ( 817-***-**** (

**************@*******.***

Objective: Seeking position with a growth oriented company where

excellent organizational, project coordination and time management

skills will lead to increased responsibility and make a significant

contribution towards company goals. No project is too large or

complex to manage.

Qualifications:

Business professional with a broad spectrum of Commercial Collections

(domestic and international).

Possess Administrative and Customer Service skills critical to the

smooth functioning of daily operations.

Accepts problems as challenges and opportunities for change and

growth.

Adept in all aspects of extended customer service, account maintenance

and billing problem solutions.

Offering strong technical abilities, resourcefulness, and a high

energy level that will expedite office operations and improve business

and customer service.

Professional Experience and Achievements

BANCTEC, INC. February 1989

Senior Credit Collections Coordinator II -October 2010

Financial Contract Administration

A global provider of hardware and software systems

and services for the financial transaction

marketplace

Contacted and enhanced communication with assigned customers (150-200

accounts)

Responsible for collecting $3-8M a month in revenue

Processed international irrevocable Letters of Credit

Recorded all customer collection comments in SAP 6.0

Performed Data Entry into customer web based portals such as Ariba and

Xign

Prepared internal adjustments/offsets with credit memos and unapplied

cash

Recommended with justification non-collectible balances for write-off

Prepared and emailed weekly Excel detailed aging reports and unapplied

cash reports to customers and responded to follow-up requests for

supporting documentation

Prepared formal demand letters to delinquent customers

Made recommendations to management for suspension of service/credit

hold of delinquent accounts

Processed credit card transactions on Delego

Assisted cash department with posting information for all incoming

payments

Mailed system generated dunning letters to delinquent customers

Prepared manual check deposits

Attended monthly AR review meeting with management

Established and maintained good working relationships with co-workers

and management

Skills and Specialized Training

SAP 6.0 Credit/Collections (2010)

SAP 3.0 Credit/Collections (1998-2010)

SAP 3.0 Super-User (Trained all new Collectors for 10+ years)

Microsoft Excel 2003

Microsoft Word 2003

Microsoft Outlook 2007

Global Market Series Export Certificate

Uniform Customs and Practice for Documentary Credits (UCP) 600 Seminar

Education: Jersey Village High School, Houston, TX 1973-1977

References Available on Request

Contact this candidate