Customer Service Manager

** ***** ******* . ********, ** *****

Phone 908-***-****

E-MAIL **********@*****.***

JERARD M. BANANZIO

Objective

Seeking a position with a well-established organization that will

effectively utilize my talents, creativity and expertise, and at

the same time offer both challenges and opportunities that will

enable growth for others as well as myself.

Education

2009 Kean University, BS in Management, December 2009

2004 Seton Hall Preparatory School - Graduated 2004

Employment

2008-Present Lifetime Athletic - Florham Park, NJ

Manager/Sous Chef - Caf and Bistro were number one in sales and

top 5 in cost of goods sold

in 2009 out of 83 locations. Currently managing all aspects of

outdoor bistro. Oversee staff of 5 in

service and maintenance of indoor cafe, staffing, scheduling, food

prep, customer service,

ordering of food and beverages, and application and maintenance of

cost control.

2007-2008 Rio 22 - Union, NJ

Server - Serves meals to patrons according to established rules of

etiquette. Maintains highest

standard of professional ethics. Emphasizes and projects a high

image for the restaurant. In

charge and responsible for the control of several tables in a

service station, maximizing the

prompt efficiency of food and beverage service and ensuring guest

satisfaction according to the

Organization standards.

2005-2007 Sharp Consultants, Inc. - New Providence, NJ

Personal/Office Assistant - Customer service, order processing,

pickup and delivery of

merchandise and office documents, filing, general office duties as

well as personal aide to

two partners.

2002-2005 L'Affaire - Mountainside, NJ

Banquet Server - Serves foods and beverages to patrons using proper

rules of etiquette in a fine

dining atmosphere. Assisted Executive Chef in food preparation

prior to each event. Responsible

for several tables at any given time as well as overseeing fellow

employees sections to ensure

prompt service.

2000-2002 The Old Mansion - Elizabeth, NJ

Banquet Server - Serves foods and beverages to patrons using proper

rules of etiquette in a fine

dining atmosphere. Responsible for several tables at any given

time. Assisted Executive chef in

prep work prior to serving meals.

References

Provided upon request.

Summary of qualifications

Excellent communication skills and knowledge of the food and

beverage industry. Detail-oriented, creative and personable, a

quick learner who will always go the extra mile. Proficient in

Microsoft Word, Excel, and Powerpoint.

Contact this candidate