Management Manager
Resume:
Robert E. Baker, Jr.
Saginaw, TX 76179
************@*****.***
Sr. Operations Support Manager
Highly organized, detail oriented management professional with extensive
experience in Database Management, System Security Analysis and
Operations. Recognized for independent work habits and superb computer
skills. Demonstrated success building proactive teams and cultivating
positive relations in and outside the organization. Proven ability
managing multiple projects and resolving critical issues in a timely cost
effective manner. Highly developed communications, motivational and
analytical skills. Additional competencies include:
Strategic & Operational Planning
Project & Program Management
Workflow Analysis & Testing
Quality & Productivity Improvements
Policies, Procedures & Processes
Equipment & Facilities Management
Contractor & Vendor Liaison
Budget, Cost & Internal Controls
Regulatory Compliance & Reporting
Organizational Development
Selected Career Accomplishments
Selected to chair task force to address, prepare, and develop ability to
respond to potential terrorist activity. As an EAS level 22, I installed
latest Bio Detection technology on all types of processing and
distribution equipment within major facilities in North and West Texas,
while formulating the proper response procedure to authorities. To date no
fatalities have occurred in this area as result of injection of hazardous
materials into processing operations.
Measured productivity and costs associated with processing methods. As an
EAS level 20, Installed specific automated equipment to increase
productivity of facility off setting the initial investment cost and would
contain future production cost. Conducted additional studies in other
facilities with similar results.
Led contract negotiations with Union officials representing the 400
members. Created atmosphere of trust between management and unions. Reached
agreements on all topics of impasse and finalized contract benefiting both
parties.
While in an EAS level 19 position, I assumed the position of arbitrator
between management and unions to resolve issues affecting production and
operating costs. Utilizing the National Labor Agreements as guidelines,
heard grievances, then applied rules and regulations impartially based on
merit of each. Based on consistency of decisions in arbitration managers
and supervisors were able to make better and more consistent with support
of the union. Increased productivity, improved employee-management
relations and reduced operating costs.
Transitioned Arlington, Texas Distribution Facility from manual methods to
automated processing. Installed small area read system, along with adding
automatic feed systems to existing manually operated equipment. Increased
productivity while lowering labor hours.
Turned around facility not performing to expected standards. Conducted
full facility operations analysis and conducted meetings with Union
Officials, Supervisors and Managers, Maintenance Managers and Production
Employees. Developed and implemented strategies designed to make facility
successful. Facility received recognition from Headquarters as model office
and today is known for its service to community.
Management experience
09/08- Pres. Elementary School Teacher, Eagle Mt. Saginaw ISD
08/04- 01/06 Bio-Detection System Coordinator, District Emergency/Security
Mgr. District-EAS 22
12/93- 08/04 Sr. Operation Support Specialist Ft. Worth P&DC EAS-20
4/92-12/93 Manager, Quality Improvement Ft. Worth P&DC EAS-19
3/90-4/92 Superintendent of Postal Operations, Arlington Tx, Facitliy
EAS-19
Education
Dallas Baptist University, Dallas, TX
BS, Business Management/ Marketing 1999
Tarrant County Community College, Fort Worth, TX
AA, Business Management 1979
Accreditations
National Incident Management Systems (NIMS) Certification
Emergency Planning (FEMA) Certification
Basic Incident Command System (FEMA) Certification
Professional memberships
Former Member of Texas State Assoc. of College Professors and Teachers
(Part time position at TCC)
Member National Alliance of Executive Managers
Community activities
As my family continued to grow in outside activities, so did my
responsibilities
in the community continued. Enjoying working with youth, I served as a
baseball and softball coach with the Pioneer Youth Association in Saginaw
on
several different occasions. Now I am fortunate for having time enough to
help coach the baseball
team for ten and eleven year olds.
Interests and activities
I now spend at least an hour per day in the gym exercising and power
lifting. I also ride my bicycle at least 10 miles a day 3-4 times weekly.
Awards received
Letter of Commendation, Jack D. Watson, Postmaster/ MSC Director (FTW-GMF)
Letter of Commendation, Curtis Byrd, Director, Dallas Bulk Mail Center
Special Silver Award, Tarrant Co. Combined Federal Campaign
Letter of Appreciation, Debbie Dixon, Director South Arlington Housing
Authority
Dallas Division Eagle Award, Fort Worth MSC. TX.
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