Customer Service Representative

205-***-**** • ********@*********.***

Voilanda Pippen

*** *** *** ****, *****, AL 35773 • 205-***-****• ********@*********.***

Voilanda Pippen

Objective

To obtain a logistics position that will enhance my current skills while providing a better

opportunity to advance to the next level in my career.

Summary of Qualifications

Ms. Pippen is a motivated individual with over 7 years of logistic experience. She is an effective

problem solver, with strong time management and communication skills. She effectively organizes,

assembles, and arranges resources to meet goals. She demonstrates accuracy, and thoroughness in

performing work assignments. She is a self starter that demonstrates natural leadership skills along

with the ability to execute tasks while working with teams. Ms. Pippen display high standards of

professionalism and possess strong potential for advancement.

E xperience

2000-2010

AT&T Huntsville, AL

Customer Service Representative

Problem-solved calls for interoffice departments and field technicians; researched and resolved orders,

and cleared errors for the southeast region small business division.

Provided customers with 100% service order accuracy while averaging over 60 orders daily.

Maintained an average of less than one minute hold time for customers and intercompany personal.

Conducted system clean up of over 5000 backed logged contracts and 2000 internet orders. Ensured

that the contracts were kept current, to prevent company revenue loss on final accounts; when

termination fees apply.

Revised and implemented time reduction process, which caused 25% increase of productivity in

securing customer contracts, and successfully conducted employee training on this new procedure.

Collaborated with other telecommunication companies to ensure a 7-15 day turn around time for

porting customers to AT&T.

Negotiated past due accounts with customer to avoid disconnection of services.

Initiated calls to potential and existing customers inquiring on new AT&T services

2002-Present

US Navy Bessemer, AL

Supply Petty Officer/Logistics Specialist 2 Class nd

Manage supply department when department head is unavailable, i.e. manned phone lines, distributed

supplies and electronic equipment to navy personnel, and collect funds for command store.

Assist in administrative duties for Command Admin Department, i.e. Review and correct travel claims

for navy personnel, organize and file personnel records, and manned phone lines.

Conducted monthly audits for berthing and meals for over 300 naval personnel.

Distribute meal vouchers to perspective personnel.

Support Command Supply department with ordering navy uniforms for new or transferred naval

personnel.

Procurement and distribution of uniforms and various supplies to over 300 naval personnel.

Reorganized files for Command Supply department.

Collect and stock naval supplies.

205-***-**** • ********@*********.***

Voilanda Pippen

March 2007- October 2007 U S Navy Customs Kuwait

CBA Inspector/Tactical Operation Center Support (March 2007 October 2007)

Eliminated the flow of restricted/prohibited articles into the Customs Territory of the US and overseas

U.S. Military bases by conducting inspections of over thousands of Department of Defense cargo,

equipment, aircraft, vehicles, and personnel.

Managed the Tactical Operation Center by collecting data for over 450 missions; and incorporated this

information into a flight mission board, which summarized all current customs events.

Daily compiled charts and data reports which provided the company leadership a current and detailed

view of the customs process.

Organized and coordinated numerous sports and recreation events to maintain battalion morale and

fitness.

E ducation

January 2008-Present

Calhoun Community College Huntsville, AL

Degree candidate June 2011: Associate of Science Degree in Business Management

Current GPA 3.0

June 2010 –August 2010 Naval Technical Training Center Meridian, MS

Logistics Specialist “A” School

Graduated 91%

Accomplishments

U.S. Navy Veteran (Operation Iraqi Freedom 2007)

Army Achievement Medal

Bravo Company Blue Jacket Sailor of the Quarter 2007

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