Customer Service Manager

Scott D. Kolber

* ******* **** *****

727-***-****

Hackettstown, NJ 07840

***********@*****.***

[pic]

OBJECTIVE: To obtain a professional position as a customer service

representative that draws on my extensive retail, customer relations, and

technical background.

EDUCATION: ITT Technical Institute

Associate of Applied Science, Computer Network Systems

2006-2008

EXPERIENCE:

Publix Supermarkets June 1998 to December

2003/August 2007 to May 2010 Saint Petersburg, FL

Grocery Team Leader/Dairy Manager

. Managed several departments in a resort area grocery

establishment

. Supervised up to ten employees

. Responsibilities included inventory control, task

assignment, ergonomics, and maintaining positive vendor and

customer relations

Bi-Lo Supermarkets

August 2006-August 2007

Greenville, SC

Grocery Team Leader

. Shift supervisor for dry grocery department

. Managed inventory, placed orders, and maintained

constructive vendor and customer relations

Mission Control Inc., Manchester, CT

January 2003 to January 2005

Intern

. Served as a general assistant for a national political

consultancy

. Account involvement range began at county council level and

extended to governor races

. Obtained introductory level knowledge of electoral

targeting, research, message development, and print

advertising production

QUALIFICATIONS:

. Strong working knowledge of retail industry

. Superior customer service ability

. Exceptional management and leadership skills

. Advanced organizational/troubleshooting skills

COMPUTER SKILLS:

. Windows 98/2000/XP/Vista/7

. Microsoft Office 2007 Suite

. SQL Server/Oracle Database

. Vmware/Adobe Photoshop/Dreamweaver

. Active Directory/Networking LAN/WAN

REFERENCES: Available upon request

Contact this candidate