Project Manager Quality Assurance
Resume:
John M. Twitchell
Cleveland, OH 44115
**************@*****.***
IT systems professional with strong Account Management, Project Management,
and Operational experiences.
Professional Experiences
> Mainframe applications
> Server applications
> Desktop applications
> Oracle databases
> SQL databases
> Java/J2EE
> Internet web applications
> Clarity
> RFP process
> SDLC methodology
> Agile methodology
> Change control management
> Fiserv Vision
> Fiserv CBS
> Excel, Access, Power Point
> MS Project
> ROI analysis
> Data Warehouse
> Risk Management
> Project iteration
Independent Insurance Agent Cleveland, OH
01/04/09-Present
o Built book of business for health & supplemental insurance, business to
business and to individuals
o Presented insurance programs to business owners and employees
o Enrolled applicants in compliance within company and state regulations
o Complied with HIPPA laws
o Implemented Cafeteria 125 plans
o Filed and resolved claims for policy holders
National City Corporation (Contractor) Brookpark, OH 10/15/08
- Present
IT Technical Project Manager
> Coordinate efforts to migrate 2,600 ATMs to TCP/IP and implement disaster
recovery and new encryption solution (6.5M project).
> Saved 3.75M by consolidating Pittsburgh facility.
> Saved 7,000 annually by reducing J2EE WebSphere software licensing fees.
. Planned, organized, and coordinated all aspects of projects using SDLC
methodology.
. Established technical requirements, risk analysis, and economic
feasibility on complex projects.
. Maintained detailed project plan using MS Project for each project;
updated project plan to accurately reflect project status.
AmTrust Cleveland, OH
06/2007-05/2008
IT Project Manager Senior/Business Analyst
> Increased market share in West Florida region 90% by implementing
software
enhancements and interfacing, 6 applications including Data Warehouse
and Business Intelligence
data bases to support new region.
> Increased assets over 10M by coordinating the development and
interfaces for new commercial savings/escrow product. Integrated new
product for Data Warehouse
and Business Intelligence data bases.
> Saved $1.5M by conducting Branch Capture feasibility study and providing
ROI
analysis.
> Saved $500,000 in support costs converting to new forms server software.
> Corrected 80,000 account interest rates in the Data Warehouse data base
for Business Intelligence
and Finance by implementing new programs to handle tiered rate
accounts.
> Planned, organized, and coordinated all aspects of projects using SDLC
methodology.
. Established technical requirements, risk analysis, and economic
feasibility on complex projects.
. Maintained detailed project plan using MS Project for each project;
updated project plan to accurately reflect project status.
. Exercised leadership role engaging senior management, ensuring completion
of projects within defined time-lines, budget controls, quality standards.
. Provided weekly statuses to project participants, stakeholders and senior
management.
. Managed multiple projects and project teams at one time
. Developed Use Cases as part of the Project plan
Fiserv Vision Brookfield, WI
04/2006-06/2007
Lead Quality Assurance Analyst
> Lead Quality Assurance team for 10M, 2 year data base expansion project
coordinating offshore and local resources. Tested data bases were set up
in Data Warehouse data base. Established test plans, use cases and
coordinated test scripts.
> Lead testing effort for 3M, 1year development of FDIC and OTS regulatory
software enhancements for Data Warehouse and Dashboards.
> Provided operational expertise and testing requirements for 8 month, 1.5M
new Check Reconciliation software. Coordinated and tested fields were set
up in Data Warehouse data base.
> Instrumental in the development and testing of new 6 month, 2M Commercial
customer information web page interfaces, integrating 2 separate software
systems and 50 new screens pages.
. Review of the functional requirements and technical documentation
associated with the project including Interactive Modules.
. Created Use cases, provided estimates, and managed test plans and risks
associated with projects.
. Tested new software functionality, screen pages and reports.
. Extensive data mining and creation of specialized reports.
. Participated on the project committees and reported project testing
status and issues.
. Followed RUP and Agile methodologies
Fiserv Vision Brookfield, WI
03/2003-03/2006
Financial/Business Systems Analyst
> Converted 25+ banks accounting/financial data to the new data processor
in 3 year
period.
> Received superior customer ratings on client conversion surveys.
> Successfully consolidated 2, 3rd party bank software providers.
. Elicited functional and non functional requirements, determined risks,
and created functional and business requirement documentation.
. Implemented procedures, reviewed test files, conveyed technical
requirements to programming staff, setting processing parameters,
reviewing test reports, balanced and verifying live data.
. Created general ledger chart of accounts, financial statements and
regulatory and
customized reports using Data Warehouses data bases.
. Developed Use Cases for project plan
Fiserv Cleveland Cleveland, OH
06/1988-02/2003
Senior Account Manager/Technical Support Manager
Managed client retention and overall satisfaction of 10 - 15 financial
institutions and effectively engaged senior management.
. Managed all phases of project implementation for system enhancements and
3rd party interfaces (Project Management, Business Analysis, Quality
Assurance).
. Provided leadership, training, represented Project Management team in the
organization.
. Consulted for over 100 banks in various aspects of system enhancements
and banking operations.
. Participated on management committees:
> Corporate Project Committee
> Job Review Committee
> Zero Errors Committee
> Commercial Enhancement Committee
Education
University of Vermont - Burlington, VT
Bachelor's Degree - Major - Economics
Minor - Business
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