Customer Service Manager
Resume:
Carol A. Hawkins
Chicopee, MA *1013
QUALIFICATIONS
Professional business training at Springfield Technical Community College,
licensed in Real Estate, certified as a Tax Professional with H&R Block
and DANB CDA certified. Experience in various clerical, managerial
operations and dental assisting . I communicate well with others, work
well in groups as well as independently.
Education:
04/09-01/10 Porter and Chester Institute; Chicopee, MA
Dental Assisting
DANB certified
. Chair-side * Instrumentation * Dental Law & Ethics
. Infection Control * Patient Education * Medical
Emergencies
. Radiology * Sterilization * Oral Health Education
. Anatomy & Physiology * Nutrition * Dental Charting
. Tray Set-up * Dental Materials * Instrumentation
Springfield Technical Community College, Associates Degree
EMPLOYMENT
Office Manager: H&R Block, Palmer MA
Managed daily operation of office; Scheduling, assuring great client
services, developed plans for growth within office and tracked office
performance. (Seasonal job)
Jan-April 2009
Microsoft Field Representative: Mosaic
Covered a hundred mile radius weekly for training of store employees,
installations, product launches, merchandising and technical support. Also
worked on various other projects for Kodak and American express. 2003-
2008 (relocated to Ma)
Inspector, auditor: Quik Trak
Worked as a subcontractor on an as-needed basis, doing audits and
inspections for banks, insurance companies or individuals. 2006-2009
(stopped to attend school)
Tax Professional: H&R Block, Longview TX
Certified to prepare tax returns during tax season. Offered financial
assistance; mortgages, IRA's ...
January/2000-2003 (seasonal work)
Office Supply Lead: Staples, Marshall, TX
In charge of office supply department, plano-grams, resets, daily audit
reports, customer service. April/2000-2001 (Store closed)
Manager: General Nutrition Center, Longview, TX
Hiring and training of new employees, placing of orders, shipment/stocking,
wrote schedules, customer service and sales. 1996- 1999
Office Manager: Greniers, Holyoke, MA
In charge of school picture department; scheduling schools for picture
date, shipping supplies to schools, hiring new photographers, posting
schedules, general office procedures. May, 1993- May, 1994 (married and
relocated)
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