Electrical Engineer Customer Service
Resume:
APRYL JONES
La Place, LA ***68
abh77u@r.postjobfree.com
QUALIFICATIONS
Result driven electrical engineer with a wide range of business and
technical operational knowledge associated with the guidelines, standards
and processes and procedures of manufacturing, project management, quality
management and customer service. Diverse hands-on individual that
aggressively deliver quality products and services coupled with the most
solid commitment and accountability. Team player motivated by
opportunities that challenge my ability to improve, create, and problem
solve using cost effective methods that will grow an organization
profitably.
> Excellent oral and written communication and analytical skills
> Effective time management with the ability to meet operational
deadlines and manage multiple priorities
> Highly developed professional and interpersonal skills
> Experience report and presentation formatting
PROFESSIONAL EXPERIENCES
Department of Defense - Warner Robins Air Force Base - Warner Robins, GA
2004 - 2009
Joint STARS 577th Software Maintenance Squadron
. Implemented system productivity criteria of JSTARS acquisitions for
automated programmable systems
. Identified and solved system software inefficiencies and malfunctions
. Liaison responsible for collaborating with customers for system
software pilot test programs
. Provided vital detailed required for future software modifications to
internal and external customers
. Evaluated the quality and productivity of current system software for
CMMI process compliance programs
Kodak, Inc. - Kodak Pro & Aerial Finishing Department - Rochester, NY
2002
Student Internship - Global digital imaging producer for photographic
materials and equipment
. Proficiently lowered production costs by 25% using the Kaizen
strategies for 'Lean Manufacturing'
. Streamlined assembly bottlenecks using real world simulation -
TQM, 5S, and OSHA techniques
. Key assistant to design team lead that successfully implemented new
work safety initiatives
. Built a simple MS Access database query to retrieve data for budgeting
and QA control goals
R.R. Donnelley & Sons Printing Company - Lynchburg, VA
2001
Student Internship - Global provider of pre-media, printing, logistics
& business process outsourcing service
. Gained unlimited knowledge and experience using risk management tools
that provided essential preventative and predictive maintenance
. Obtained experience with Bradley AC/DC drives and PLC programming
. Tasked to apply process improvement concepts in an effort to reduce
plant production costs
. Aggressively applied lessons-learned for customer focused goals and
deliverables
General Motors - Paint Engineering Department - Warren, MI
2000
Student Internship - One of the world's largest automakers
. Analyzed comparison studies to determine project lifecycle of future
product investments
. Generated technical reports for overall cost, lifespan, and health
hazards on solutions for products
. Collaborated with manufacturing vendors and plant managers to gather
data for productivity evaluations
. Performed QA audits during manufacturing downtime to generate bi-
monthly reports for plant managers
ACCOMPLISHMENTS
Solar Decathlon Competition: National Mall in Washington, D.C.
2002
> Successfully led project team to design, construct, and operate a two
story 'Solely Solar Powered House.'
> Responsible for delegating and directing work resources to oversee the
assembly of the photovoltaic rooftop panels, inverters, batteries,
housing appliances, and circuit breakers
> Monitored and maintained distribution of electrical power systems;
administered guided tours of 'House'
Six Sigma Green Belt Training by Ford Motor Company
2000
> Successfully led a 20 member Six Sigma event improving Tuskegee
University's student retention rate by15%
> Successfully controlled and maintained improved retention rate
by actively implementing Six Sigma strategies
EDUCATION
B.S. Electrical Engineering - 2003
Tuskegee University - Tuskegee, Alabama
COMPUTER SKILLS
Open VMS
FORTRAN 77
C, C++ 2000
PSPICE/MATLAB
PLC ALLEN BRADLEY AC/DC
AutoCAD 2010
SQL Server
HTML
MS Office Suite
PE License Pursuant - Expected 4/2011
PROFESSIONAL MEMBERSHIPS AND AFFILIATIONS
Toastmasters International Club - Jan. 2007- Current
National Society of Black Engineers - Sept. 2000 - Current
President of Eta Kappa Nu Electrical Engineer Honor Society - Fall 2000 -
Fall 2002
References Submitted upon Request
Contact this candidate