Customer Service Representative
Resume:
Dina Allen
Cincinnati, OH *****
email:******@*****.**.***
Objective:
Seeking a permanent position, which will offer the opportunity to
contribute as a team member utilizing my customer service, research,
analytical, and interpersonal skills.
Qualifications:
> Over 12 years of Administrative and Technical Experience including,
but not limited to: Extensive Technical Training in Information
Systems, Office Administration, Teleconferencing, and Customer
Service.
Specialized skills include:
> PC and Mainframe Process Knowledge/Windows.
> Microsoft Word, Excel, Access, PowerPoint, Outlook, Lotus Notes.
> Interpersonal skills developed supporting Project Managers and
Technicians.
> Administering and prioritizing work loads.
> Customer service and Accounts Receivable
> Ability to adapt easily to new processes and follows
instructions.
Work History:
E-Z Pack Inc. 04/2006-Present
> Customer Service: Inbound and outbound calls; inquires regarding
orders,
shipping and manufacturing.
> Responsible for customer follow-up. Access and QuickBooks.
> Responsible for ordering material for manufacturing.
> Assisting customers on which products best fits their business.
Hours reduced
FACS Group, Inc. 09/2005-04/2006
> Internet Customer Service Representative, inbound calls and e-mail
from customers "Dot Com" sites.
> Assisting customers with questions about merchandise, payment methods,
shipping, returns, exchanges, refunds, pricing, etc.
> Responsible for resolving customer inquires regarding credit card
billing.
> Order entry, up selling merchandise, catalog orders in a
timely manner.
RACO Industries, Inc. 05-2004/06-2005
> Process orders for Software Applications and Hardware.
> Program and Activate GPS Units and Cell Phones.
> Involved in the Shipping Process and the Accounting Department, via
Invoices and Purchase Orders.
> Provide customer service for Local and Nationwide customers.
AT&T Communications 1994-2002
> Customer Service Design Assembler: Designed and updated
facilities circuits for IP/ATM Networks and frame relay/PL for
customer designs.
> Involved in implementing upgrades of customer circuits from
analog to digital.
> Interfacing processes driven by spreadsheet feed back on
commitments.
> Coordinated with outside vendors and customers to provide local
connections for IP for nationwide communication.
> Expedite, track, and follow up on job performance to insure
customer satisfaction.
> Created and managed documents of billing records in an on-line
system.
> Facilitated training of new employees on effective office
procedures.
> Performed customer billing reconciliation and maintained
database.
> Held a variety of office administrative support positions within
AT&T.
> Facilitated telecommunications and meetings for sales
department.
Education:
> AT&T Professional Development
> Deer Park High School: General Studies
> Scarlet Oaks Career Development Center: Business Data Processing
Contact this candidate