Software Computer
Resume:
Andrew Briggs
*** ******* *****, ******, ********* 53563
abh75b@r.postjobfree.com
Objective
Seeking a challenging and fulfilling position where professional and personal growth can be achieved by
allowing me to demonstrate personal and educational abilities as well as system hardware and software
abilities
Technical Skills
• Windows XP, and Windows 7
• Microsoft Office 2007 and 2010
• International and domestic desk side, live chat, and phone support
• Hardware support/installation
• Network cabling
• Linux operating systems
• Organization and planning
• Workstation Imagining
• Testing new applications and upgrades
• Clean room and clean room procedures to work on users computers
Education
ITT-Technical College, Madison Wisconsin
Graduated: September 2010
Associates of Applied Science – Computer Network Systems
Work History
IT Global Help Desk Intern
Promega Corporation, Madison, Wisconsin
June 2009 – July 2010
• Troubleshoot end-user computer, applications, and operating systems
• Maintain computer systems including upgrading and updating global users’ software/hardware
• Telephone support: Take 20-30 internal customer calls and troubleshoot computer issues over the
phone a day
• Upgrade user computers to Windows 7
• Assist customers with setting up, configuring and installing LAN/WAN devices
• Configure e-mail clients such as Outlook and Outlook Web Access (OWA)
• Create and update tickets in HP Service Desk application
Packaging Line Packer
Frito Lay, Beloit, Wisconsin
October 2007 - September 2008
• Provided upkeep and maintenance of all packaging machinery
• Maintained quality of products that were to be shipped out to customers
• Cleaning of all machinery that touched product
• Prepared raw material to be used to make product
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