Manager Administrative Assistant

RESUME

TRACY L. SIAS-SAMPSON

*** ********* *****

Madison, MS 39110

Home: 601-***-****

Cell: 601-***-****

Email:****-*******@*******.***

EDUCATION:

Jackson State University, B.S., 1992

Major: Communications

Minor: Psychology

Holmes Community College, Ridgeland Campus

Associates Degree in Computer Networking Support Technology (CNST)

2008 Recipient of the "Computer Networking Award"

OCCUPATIONAL SKILLS:

1 Troubleshooting Hardware and Software.

2 New User Setup.

. End-User training on a variety of software applications,

proprietary and otherwise on a varying groups of computing

devices from personal computers to wrist-mounted hand

scanners.

. Install and support network and local printers.

. SharePoint Website Administrator.

. Diversely skilled in the support and administration of

various Operating Systems.

. Knowledgeable in TCP/IP configuration and utilities.

. Knowledgeable of configuring routers and switches.

. Documentation Manager.

. Ability to build cables in the CAT3 and CAT5 family.

. Experienced in the use of crimping tools, punch down, cable

tester and multi-meter.

. Understanding of 568A and 568B.

. RF Computer and RF Network Management.

. Asset Management.

Problem/Trouble Ticket Applications

. Remedy

. Proxy Master/Proxy Host

. Track-It 6.0.

CLASSROOM EXPERIENCE:

Training

. Applications Trainer for 3 years at Mississippi Division of

Medicaid (DOM).

. Responsible for statewide employee training during the

migration from Corel to the Microsoft Office Suite.

. Performed scheduling of training and created a curriculum to

train users in Microsoft Outlook 2003.

. Performed high-volume document conversions in direct relation

to the OS migration.

Sias-Sampson 2

. Performed research related to resolving and troubleshooting

migration/conversion issues.

. As the Assistant to the Training Manager, State Plan, at Blue

Cross Blue Shield of Mississippi, I routinely completed

software courses for departmental use and for evaluation

towards developing the skills of our users.

SOFT SKILLS:

Communication

. I welcome the opportunity to work with customers and

colleagues to facilitate effective communication.

. I enjoy interacting with others in the learning process.

. I am able to deliver a message with clarity and brevity.

Adaptability

. I relish leading a team and motivating others.

. I am receptive to participating in team building activities.

. I am able to quickly and effectively process and apply new

information.

Conflict resolution

. I am friendly and approachable.

. I respect personal and cultural differences.

. I revere the spirit of discussion and debate.

EMPLOYMENT HISTORY

2008 - Current Computer Technician, Levi Strauss & Co.

2006 - 2008 Student, Holmes Community College

2002 - 2005 Systems Network Administrator, Mississippi Division of

Medicaid

1999 - 2001 Field Representative, Levy Home Entertainment

1997 - 1999 Administrative Assistant, Blue Cross Blue Shield of Mississippi

1995 - 1996 Secretary Principal, Mississippi Department of Education

1994 - 1995 Clerk Typist Senior, Mississippi Department of

Transportation

1993 - 1994 Copywriter/Market Researcher (Contractual), Communication Arts

Inc.

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