Customer Service Manager

Shannon Shaw

*** ****** ****

Hugo, Oklahoma ****3

580-***-****

***************@*****.***

Objective: A positive and outgoing person with excellent communication,

and people skills, handles multiple demands with enthusiasm and assurance

while maintaining a positive attitude. Works well as a team member or

independently.

Summary of Qualifications:

. Adept at problem-solving, researching, and resolving issues

. Previous virtual call center experience

. Knowledge of Microsoft Office, QuickBooks - Typing 40 wpm

. Works well independently, excellent customer service and

communication skills

Employment History:

Lowes, Las Vegas, NV

Cashier

. Customer service

. Drawer count

. Opening and Closing

Family Dollar, Louisville, Kentucky

Assistant Manager

. Customer service

. Safe count

. Drawer counts

. Opening and closing

. Bank orders

. Merchandise receiving

Resort Stay International, Las Vegas, Nevada

Office Manager

. Customer service

. Answering phones

. Daily reports

. Filling & faxing

. Email correspondents

. Payroll

. Hotel bookings

NMT, Carlsbad, California

Office Manager

. First point of contact with customers

. Customer Service

. Accounts Payable /Accounts Receivables

. Month / Year end reconciliation

. Processing time cards for payroll

. Data Entry

. Ordering and receiving materials

. Billing and collections on due and past due invoices

. Worked with 6+ phone line system

. Checking in and out tools

. Sales transactions

Education:

High School Diploma

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