Customer Service High School

Fowler, Page *

Casey M. Fowler

509-***-**** **07 N. Lynden Rd. Otis Orchards, WA 99027 9213

*****.******@*******.***

Profile

Six years of experience in coordinating and customer service positions.

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Five years of experience in higher education

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Proficient with Microsoft Office, Windows Vista and XP, business letter format

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Experienced Proofreader: proofing business publications/advertisements

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Able to work independently or on a team sociable but focused

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Personable and energetic.

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Strong organizational skills with ability to plan, implement, and follow up.

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Software: Quicken, QuickBooks, Diamond D, PowerCampus, EDExpress,

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EDConnect,

DL Tools

Employment Alpine College 3/2010 10/2010

1.

Job Title: Program Coordinator/Student Accounts

2.

Responsible for posting and reconciling federal, state, institutional and

outside Financial Aid awards and student council petty cash, invoicing

students and managing payment arrangements with current students and

collecting payments owed by “drop” students or graduates. Coordinates

supporting documentation for billing on federal and state grant programs

such as WIA, TAA, WRT, L&I, DVR. Responsible for the download and

import of DOE reports through software such as EDExpress and

EDConnect. Responsible for managing audit compliance for multiple

programs. Responsible for providing the President with scientific

projections for receivables and various other reports analyzing college

productivity. Role required interdepartmental coordination with the

Financial Aid Office, Admissions Office, and Registrar’s Office.

Alpine College 10/2009 3/2010

3.

Job Title: Assistant Financial Aid Coordinator

4.

Responsible for meeting with students regarding their financial aid to

help fill out FAFSA, award aid, conduct verification, and process loan

applications. Conducted Financial Aid presentations at local high

schools.

Fowler, Page 2

Alpine College 8/2009 10/2009

5.

Job Title: Admissions Representative

6.

Responsible for meeting with students to enroll them in school,

7.

provide campus tours, help with the Application process to the college.

Marketed Alpine College via telephone, letters and postcards, emails, and

in venues such as high school college and career fairs and the Spokane

Interstate Fair. Coordinated with high school counselors to schedule

individual visits to high schools and to supply Career Centers with

brochures and other marketing information for Alpine.

Employment Northwest University: Admissions Office 8/2007 5/2009

8.

(Continued) Job Title: Telecounseling Supervisor

9.

Managed, trained, and equipped a small staff of telecounselors. Handled

office coordinating tasks, answered phones and greeted visitors. Assisted

the Visit Counselor with college fairs/campus preview days. Recruited

prospective students for Northwest University

10. Residence Inn by Marriott 5/2007 8/2007

11. Job Title: Front Desk Associate

Received and directed phone calls/messages. Managed daily

12.

reports and updates and general clerical duties. Maintained customer

satisfaction. Received and balanced funds.

Northwest University: Admissions Office 8/2006 5/2007

13.

Job Title: Telecounselor

14.

15. Marketed the university to prospective students via telephone and

promoted campus preview days. Responsible for preparations

regarding preview days such as packets and set up. Responsible

for leading tours and other activities on preview days.

Responsible for meeting goals for number of applications and

attendees per preview day.

Education B.A., English, concentration in Writing, Cum Laude (3.55/4.0 GPA), Northwest

University

Member of Sigma Tau Delta, International English Honor Society.

Accomplishments 16.

Fowler, Page 3

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