Customer Service Sales
Resume:
David Villarreal
Elmwood Park, IL 60707
Ph. 708-***-****
E-mail: ************@*****.***
SUMMARY
• Technical support professional with diversified knowledge in the electro-mechanical industry.
• Ability to analyze and interpret technical documentation, blueprints and application data.
• Proven performer who utilizes cost effective measures to increase savings and profitability.
• Self motivated individual with excellent communication and organizational skills.
• Proficient in Microsoft Windows, AS400 and SAP computer systems.
EXPERIENCE
TECHNICAL SUPPORT SPECIALIST
Schindler Elevator Corp – Service Logistics Center – Niles, IL
June 2005 – Present
• Managed all activities related to the replacement and procurement of rotating equipment as dictated by North
American sales offices and field personnel.
• Contributed to company profitability by controlling costs related to equipment repair and replacement.
• Provided technical support on A/C and D/C motors, motor generators, hydraulic pumps, and related equipment.
• Effectively communicated and interfaced with all levels of personnel within the company.
• Developed and maintained national vendor database and provided monthly repair cost reports to management.
• Processed purchase orders for equipment repair, and reviewed vendor invoices for cost accuracy.
NATIONAL ACCOUNTS REPRESENTATIVE / SCHEDULER
Merkle-Korff Industries - Des Plaines, IL
June 2004 - November 2004
• Provided support to National Accounts and National Sales Manager
• Responsible for production scheduling in order to meet customer requirements.
• Interfaced with various North American manufacturing facilities in order to facilitate the scheduling process.
• Created various sales reports for National Sales Manager in order to analyze sales activity.
CUSTOMER SERVICE REPRESENTATIVE
Grainger - Morton Grove, IL
April 2002 - July 2003
• Responsible for providing customer service/sales support at showroom counter.
• Processed orders utilizing SAP computer system.
• Provided product support on various lines of industrial equipment.
SENIOR ACCOUNT REPRESENTATIVE – TECHNICAL SALES
Brook Crompton, Inc. - Arlington Heights, IL
February 2000 - July 2001
• Responsible for the management of Southwest Regional Accounts.
• Processed quotes, entered orders utilizing AS400 computer system, and submittal data processing for engineered
electrical motor products.
• Provided technical support and special price support as required.
EMERSON ELECTRIC COMPANY
February 1988 - October 1999
(Length of divisional service in parentheses)
TECHNICAL SALES SPECIALIST
Dayton Motor Division of Emerson Electric Co. - St. Louis, MO
(May 1998 - October 1999)
• Represented the Dayton Motor and Power Transmission Divisions in providing special price support, as well as
technical support on Emerson and U.S. Electrical Motors products.
• Responsible for providing in house support to Dayton and Grainger field sales personnel and Technical Support
Groups at Grainger World Headquarters - Lake Forest, IL.
• Provided tracking and analysis of quotations and price support activity to Dayton Corporate Marketing, VP of Sales
and field sales personnel.
SALES APPLICATION ENGINEER
U.S. Electrical Motors Division of Emerson Electric Co. - Glendale Heights, IL
(July 1994 - April 1998)
• Provided exclusive in house support to engineering and purchasing groups at Aurora Pump.
• Responsible for technical support, preparation of quotes and related submittal data based on specific project
specifications for the Municipal, Commercial and Industrial Pump markets.
TECHINCAL SALES SPECIALIST / CUSTOMER SERVICE SUPERVISOR
U.S. Electrical Motors Division of Emerson Electric Co.
D.C. Motor Manufacturing Facility - Chicago, IL
(March 1992 - June 1994)
• Responsible for providing technical support, quotes and related submittal data, based on various project
specifications.
• Implementation and coordination of customer service and order entry procedures.
• Creation and implementation of coding procedures to track and analyze warranty activity.
PRODUCT SERVICE SUPERVISOR
Leroy-Somer Division of Emerson Electric Co. - Palatine, IL
(February 1988 - February 1992)
• Provided full line technical support of electromechanical products.
• Responsible for mechanical / electrical product inspection and product failure evaluation.
• Administered warranty claims and coordinated outside service utilizing a worldwide service network.
• Invoice processing for warranty/service claims.
• Creation and implementation of coding procedures to track and analyze warranty activity.
• Supervised warehouse operations and inventory control.
EDUCATION
• Electrical Maintenance Courses – Coyne Industrial Institute – Chicago, IL
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