Customer Service Manager

Barri L. Banzhoff

********-**@********.***

***** *** **** **** 240-***-****

Clear Spring, MD 21722 alt. 301-***-****

Profile

Highly qualified Assistant Manager with more than 10 years work in

leadership positions with national retail firms. Managed people, facilities,

inventory and budgets. Interviewed, hired, and trained staff. Ensured that

excellent customer service was provided to our customers.

Qualifying Experience

• Recognized for awards by region for best sales and customer service team

multiple times.

• Monitored inventory levels and reordered as necessary, inspected

shipments and compared to invoices and bills of lading.

• Directed activities of employees, provided training on company policies and

procedures.

• Designed and setup advertising, merchandised areas and created special

interest areas seasonally.

• Special ordered not-stock items.

• Conducted monthly sales and information meetings.

• Prepared timekeeping and payroll for transmission to corporate office

weekly.

• Budgeted, authorized payment of returns, enforced health and safety rules.

Recent Work History

• Assistant Manager - Hanesbrand, Inc., Hagerstown, MD 2008 to 2010

• Keyholder - Woolrich Outlet Store, Hagerstown, MD 2001 to 2008

• Keyholder - Etienne Aigner, Hagerstown, MD 2001

Education

• Continuing Education 1 year - Hagerstown Community College,

Hagerstown, MD

• Diploma - South Hagerstown High School, Hagerstown, MD

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