Manager Six Sigma

Education & Training Professional Experience

Universal Hospital Services

Coordinator

Project Management 08/10 - Current

Professional (PMP), Supervise employees in Memphis, TN and Tupelo, MS offices

Certified through Maintain product knowledge of medical devices and complete

Project Management preventive testing of various units

Institute (PMI), Develop and manage medical equipment inventory par levels to

2009 support business needs and maximize profitability

Monitor Key Performance Indicators and lead continuous

BBA, Management improvement initiatives to increase productivity and quality

LeMoyne-Owen Mentor, train subordinates to strengthen current performance

College, Memphis, TN Conduct ad-hoc audits to drive compliance and accountability

Perform monthly cycle counts and reconcile inventory

(December 2010) Review and sign-off on staff daily and weekly reports

ServiceMaster

Six Sigma Green

Belt, ServiceMaster, Business Support Manager

2005 08/01 - 07/09

Managed daily operations of a 20 member staff with 2

functional leads

Franklin Covey: Created staffing models and scheduled staffing to satisfy

Leadership & Time customer demand allowing for support of over 400 branch

Management Training locations throughout the United States and Mexico with a 94%

resolution rate and a 98% response rate

Microsoft Office Delivered on key performance indicators and service level

MS Visio agreements to achieve business support yearly objectives

MS SharePoint Reviewed P&L reports and reconciled expenses with accounting

Cognos team

Kronos Coordinated with vendors to monitor depot management and

IBM iSeries asset disposal activities of over $1 million dollars in

AS/400 handheld mobility equipment

Lotus Notes Implemented process improvements that reduced overall paper

and equipment costs by over $2 million dollars and increased

Web-Based Training efficiency for tracking, storing and completing inter-company

Tools: transfer requests

Genesys and WebEx Earned Six Sigma Green Belt certificate upon completion of a

business improvement project resulting in 30% improvement in

Continuous process efficiency

Improvement: Completed the on-boarding process for hiring functional leads

Six Sigma, ITIL, and team members

Kaizen Established yearly performance goals and developed

measurement standards and metrics to monitor team member

Operating Systems: progress

Windows 2000, XP, Coached, motivated team members to achieve team results

Unix Managed employee labor costs and equipment costs within

budget

Developed incident management documentation and procedures

Created training content and facilitated web-based and

classroom training classes for both corporate and field

operations employees

Traveled to branch locations to facilitate training sessions

Activities & Honors: to Branch Managers, Service Managers, Regional Analyst,

Technical Specialists and front-line employees

McAuley's Incorporated

Big Brothers Big

Sisters Volunteer Operations Manager

12/97 to 01/01

Who's Who Among Provided leadership and direction to the production staff

American Colleges from chemical batching to product shipping

and Universities Directly managed 3 Shift Supervisors and over 60 non exempt

employees

Alpha Kappa Mu Honor Worked with support departments such as Quality,

Society Member Shipping/Receiving, Engineering/Maintenance and Human

Resources to ensure completion of key programs

Reduced costs & waste and improved quality by 25% and

productivity by 28% through the use of Lean Manufacturing

tools

. Established critical operational OGSM's (objectives,

goals, strategies and

measures) to consistently meet customer expectations

. Coached Production Supervisors, Crew Leaders, and

Technicians in

the development of action plans to meet targets

. Trained frontline employees on TQM strategies to

support quality initiatives and to minimize defects

Maintained knowledge of OSHA standards and trained new

employees as member of the safety committee

Managed all key performance indicators (KPIs)

Lead plant and was accountable for process reliability and

ongoing improvement

Staffed, trained, evaluated and developed supervisors and

team members

Presented quality control measures and standards to

prospective clients

Developed and maintained departmental budget

Reviewed quality reports and metrics to ensure quality

control and production goals were meet on a consistent basis

Monitored the production process, performed periodic checks

and adjusted equipment or work practices according to

standard operating procedures

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