Quality Assurance Software

DANIEL RIVERA

718-***-**** *******@*****.***

Q U A L I F I C AT I O N S

Over 7 years experience in technical writing and a proven ability to manage the lifecycle of technical document

development from inception through publication with a high degree of quality assurance.

Ability to quickly understand new business processes then prepare documentation of those new processes.

Experience interacting with all levels of an organization and building relationships with business and technology.

Expert knowledge of MS Office products and illustration software (Word, Excel, PowerPoint, Adobe 8 and Visio).

Ability to type about 65 words per minute and create training materials & end-user documentation on tight

deadlines.

Experience documenting software development processes using ASP.NET technology as well as infrastructure

technical documents.

Knowledge of Software Development Life Cycle (SDLC) and the ability to take complex Business Requirements

and write a variety of technical documentation for a wide range of uses.

TECHNICAL EXPERTISE

MS Word, MS Excel, ASP.NET, MS PowerPoint, Adobe Professional 8, MS Visio, VBA, Oracle, SQL Server, HTML

PROFESSIONAL EXPERIENCE

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AMERICAN INTERNATIONAL GROUP, INC., New York, NY 1995-2010

Business Analyst – Corporate Comptroller’s Department 2002-2010

Collaborated with other writers, developers, management and customers to create and update Financial

Reporting system documentation and create presentations for IT auditors and regulators.

Managed the development of an ASP.NET help book that provided documentation of my discoveries

performing software development within ASP.NET. This helped other developers quickly get up to speed with

projects currently worked on.

Advised management on the strategic use of documentation. Collaborate with management and other writers

to create and maintain a consistent look-and-feel for all documentation.

Utilized MS Visio to create complex business process flows, technical design flows, system components,

configuration, operation, etc.

Generated a spreadsheet identifying stored procedures being used by ASP.NET code and what functionality

they provided.

Analyzed developments in specific field to determine need for revisions in previously published materials and

development of new material.

Expertly determine the gap between documented requirements and functionality of legacy applications and

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technical design specifications with an emphasis on current requirements and functionality.

Ensure application requirements are captured within the Business & Functional Specification documents.

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Ensured strict compliance with standards and templates in relation to the writing of technical documentation.

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Verified the clarity, completeness, accuracy, and quality of all technical documentation.

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Prepared and distributed ad hoc and urgent documents for software and hardware projects.

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Software Developer – Corporate Comptroller’s Department 1997-2002

Technical Writer – Corporate Comptroller’s Department 1995-1997

JP MORGAN, New York, NY 1993-1995__

Equity Research Assistant

E D UCAT ION

PACE UNIVERSITY, New York, NY - M.S. Information Systems 1998-2001

PACE UNIVERSITY, New York, NY - B.S. Information Systems 1990-1995

P RO FE SS ION A L A FF IL IAT ION S

TOAST MASTER S I NTER NATI ONAL, New York, NY 2010-Present

TAP ROOT FOUNDATI ON, Ne w York, NY 2007-Present

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