Customer Service Active Directory

Dear HR.

My name is Stacy Wilbon and I have been in the IT Support Profession since

**** ********** **** ****** *** private sector organizations, ranging from

Retail, Government, Healthcare, Banking, Law Firms, Logistics Operation

Businesses, Schools, and IT Staffing Contract Solution Businesses. My

experience I believe would benefit your business goals because I understand

what it means to provide excellent customer service, and I have prepared

myself through education, years of various technology experiences, and

multiple Industry IT Certifications. My current credentials are CompTIA

Network + 2009 Certified Professional, A+ Certified Professional, Dell

Wireless and ESD Certification, Dell Desktops Certification 2009, Dell

Portables Certification 2009, Dell Client Soft Skills Certification, and a

B.S., Degree in Corporate Communications from Emmanuel College.

I'm fully capable in supporting clients on the phone, remotely, onsite, and

from a monitoring IT Supportive Solution: IBM Servers, UNIX, Back up Tape

Solutions, and Symbol Handheld Scanners with Windows CE, are just a few

industry technologies that I have supported. Windows Server 2003 and

Windows Server 2008 Environments with Active Directory, and operating

systems XP Professional and Vista Business are technologies that are within

my experience range as well. My skills have come from years of

troubleshooting and diagnosing industry related computer networks,

hardware, and vendor specific software applications. I'm responsible and

work well within a team support environment or independently.

Thank you,

Stacy Wilbon

706-***-****: mobile

Resume/CV

Stacy Wilbon 706-***-****

IT Support Professional (Part Time on Call Support) I only work when

needed:

Currently I'm Unemployed.)

Center for Women's Health & Fitness (9/10/2009 to 9/2010)

Medical Practice industry

September 2009 - Present (1 year 1 month)

Provide onsite & remote Windows support to medical staffers. Manage Windows

2003 Server in VMware Environment, Manage Remote Accounts and VPN, setup

computer hardware and software. Setup GPO's, Configure TCP/IP WAN/ LAN

Settings, Use MS.Visio. Support Laser Printers and Scanners. Train staffers

on system Medical Application, Work with Vendors on Deployment Projects.

Support and manage access to wireless network 802.11g, and router/switch.

Support Microsoft Office, Support Medical Applications/ troubleshoot

Windows Desktops & Laptop Systems. Use Cbeyond Secure Backup & File Share,

work with File Zilla FTP, and diagnose and fix operating systems. HIPPA &

Joint Commission Experience.

System Administrator Professional (Short Term Contractor Job) Department of

Defense

Computer Science Corporation (1/2009 to 8/2009)

Information Technology and Services industry

January 2009 - August 2009 (8 months)

Supported naval instructors and officers (about 2500 Users). Onsite,

Remotely, and face to face: Managed Several Windows 2003 Servers with

Active Directory, Setup GPO's, Map Drives, Set Security Folder Permissions,

and Configured TCP/IP Host Settings LAN Hosts. Trained instructors on how

to use (Net Optics). Managed PC & Software Inventory and Fixed Smart Boards

and Projectors, and trouble shoot Network printers, Repaired PC's, Managed

User's Windows Profiles and Setup SATA RAID Configurations, Used bat files

to carry out LAN tasks, Applied Updates with WSUS3.0. Used Symantec Ghost

Console to Image and Managed PC Cloning, Managed Laptop and PC Project Roll

Out's, Added PC's to Military Domain, Supported CAT5 and RJ45 Jacks

Repairs, Worked with Outside Vendors like Dell and Unix Service Companies

to get SLA accomplished, Worked with DOD Site Administration on Adding

Student Officers to Active Directory Group Accounts, Used Symantec

Antivirus to manage LAN Host's Security Antivirus Protection Clients:

Managed HP UX Unix Servers with SQL Database daily: Managed a System

Similar to Net backup on a daily bases to handle DOD RAID Server Backup

using Dat 8mm & 4mm tapes. Managed Windows Servers Backups for Server

Backup as well on a daily bases: Backups were full and Incremental and

monitored daily by me. Worksite was a mid size Data Center with Server

Demarc T1 lines, Cisco Router's/ Switches, and a Mix of Windows Severs & HP

UNIX Servers, and Some MS Virtual Servers. Also, I function as System

Administrator and Backup Admin to the Naval Administration Department in

which I handled daily end user's support needs ranging from configuring MS

Outlook, installing Laser Printers/ configuring TCP/IP LAN Settings,

Mapping Printers, and general paper work duties.

IT System Administrator

Technology City (6/1999 to 12/2008)

Information Technology and Services industry

June 1999 - December 2008 (9 years 7 months)

Setup Window Domain Controllers DNS, DHCP, IIS, and Configured LAN Host

TCP/IP Settings: Setup Windows Servers with MS. SQL Database 2005, Rolled

out Cisco Switch and Cisco WCS Wireless Network Project with HMA Client,

supporting about 55 Cisco Access Points with 2 Cisco Wireless LAN

Controllers in which I preformed switch closet installations, CAT5 Cable

Management, and Installation of Cisco WCS Software on Windows 2003 Domain

Controller. Linux and Sun Experience: Installed Linux OS's SUSE, Fedora 8,

and Open Solaris consisting Networking and Configuring of TCP/IP Settings.

Managed Laser Printers, PC's & Software Inventory, and Provided phone

support from a Web base help desk ticket system about (30% of the time

daily when not off site on Service Calls or performing in house Technical

System Support. Also, I was responsible for ghosting computers, and

managing system backups with Symantec Backup Exec and Windows Backup for

providing System Data Backup Protection. Managed software & XP Pro PC's

Rollouts to Banking Centers and other businesses & Supported Mac OSX

Systems: Worked with Vendors on IT Projects using email, and on the phone

support to reach IT Project Objectives. Help Managed SLA with Vendors:

Setup VMware Workstation to consolidate Physical Servers into Virtual

Machines. Also I created some Visual Basic Programs as well, one being a

School Student tracking system, and a work system for managing help desk

tickets with php web interface. I helped with managing the company website

by performing FTP updates to site pages, and coding html pages and using

php and some MySQL Database, in which I would Query database and perform

tasks: Dream weaver, Adobe Go Live, SWF Video, Photoshop, and Flash

Complier were some of the many tools I used to manage sites with.

Education

Emmanuel College

B.S., Degree Organizational Communications

Graduated pi gamma mu

University Of Georgia, General Psychology Studies

Gwinnett Technical College

2006 CompTIA A+ Certified Professional # COMP001005607262

2009 CompTIA Network + 2009 Certified # COMP001003538772

______________________________________________________

2007 Dell Wireless Certification Tech ID # 501053

2007 Dell ESD Certification Tech ID # 501053

2009 Dell Desktops Certification Tech ID # 563885

2009 Dell Portables Certification Tech ID # 563885

2009 Dell Client Soft skills Certification Tech ID # 563885

Athens Technical College

Georgia Work Ready Certified Certificate #26M35RD9ZNSD

Additional Experiences:

Installation of VMware ESX I and Management, Citrix Xen Server with Xen

Center, Server Consolidation into VM's, Configuration of VM's, NIC

Mapping, and VMware Tools. Apache, IIS, VNC, Cisco Network Assistant, Cisco

VPN Client, Cisco WCS, and experience with sharing on call duties.

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