Customer Service Technical Support
Resume:
Ginger L. Cuomo
Belvidere, IL 61008
Email: ********@*******.***
This letter is to express my interest in discussing the positions posted, along with the other positions available. The
opportunity presented in this job listing is very appealing, and I believe that my knowledge will make me a competitive candidate for
this position. I can provide exceptional customer service to your team.
Key strengths that I possess for success in this position include, but are not limited to, the following:
• Exceptional organization skills
• Strong communication skills
• Strong self starter and patient
• Provide exceptional customer service
• Strive for continued excellence
• Eager to continue education and experience
You will find me to be honest, personable, well spoken and confident, the type of person on whom your customers will rely. I also
have the strong desire to provide a high level of excellent customer service, and ability to meet high expectations.
I hope that you will find my previous knowledge and interests intriguing enough to warrant a face to face meeting, as I am confident
that I could provide value to you and your customers as a member of your team.
Ginger L. Cuomo
1925 Paddock Court
Belvidere, IL 61008
Email: ********@*******.***
Summary:
Experienced, dedicated, result orientated in administrative/technical support functions. Major strengths include excellent ability to
multi task and team organizational skills. Good interpersonal and communication skills coupled with the ability to carry out given
assignments while motivating others. Strong ability to work as a team member or independently.
Strengths:
• Friendly, outgoing, charismatic, ability to adapt to new environments and ability to change priorities at any given time.
• Career committed with outstanding “people skills”.
• Highly qualified with customer interaction.
• Ability to quickly and accurately learn new procedure, products styles, etc.; excellent memory and attention to detail.
Professional Experience:
Verizon Wireless, Schaumburg and Elgin Call Center
07/1996 to 08/2009
Positions Held: Data Customer Service Consultant, AOC – Profiler, Business Support Consultant, Technical Support/Switch
Operations, Collections Consultant
Primary Job Descriptions:
• Answer and resolve internal questions pertaining to Switch/cell tower related issues, ability to make updates/corrections
within the cellular switch mainframe
• Responsible for reviewing and ordering equipment upgrade requests.
• Processed ESN changes and performed programming on various pieces of cellular equipment. Proficient in programming
cellular equipment.
• Strong troubleshooting ability to determine what resolutions may be needed for both cellular and wireless data devices.
• Ability to troubleshoot/resolve problems with customers billing and promotions.
• Assisted in mentoring and training new representatives.
• Reviewed, corrected and completed fallout orders from customer, requesting new equipment.
• Maintain/Audit legal documents to ensure compliance with Sarbanes Oxley requirements.
• Create and maintain Corporate Profiles, with in the Corporate Profile Database.
• Created needed training material, and trained, and answer questions for a team of 40 consultants.
• Supervised special projects.
• Work with Corporate Management to create and update policy and procedures pertaining to job functions.
Maintain Government profiles
Handled escalated issues
provided feedback on audits to consultant.
Test and train consultants on new equipment/job functions.
Work with Quality Management to create guidelines, M&P’s and training guides
• Answer incoming calls from corporate customers on issues pertaining to company billing, suggested correct pricing plans
for cellular service or wireless data service.
• Floor support supervisor of 50 60 consultants, answer consultant questions, take escalated calls from corporate
customers, and ensure call volume service levels were maintained.
Strong customer service and computer knowledge. Proficient with Microsoft Word, Excel and Outlook.
Contact this candidate