Quality Assurance Manager
Resume:
OBJECTIVE: To assist an employer in customer relations, quality
commitment, safety commitment, and production/service
efficiencies. To find employment that will provide the
opportunity to utilize my skills and work in a team
oriented environment
EDUCATION: Bachelor of Science Degree Organizational Management
Houghton College, Houghton, New York
Associates Degree Medical
Transcription/Secretary
Olean Business Institute, Olean,
New York
Entry Level Accounting Jamestown Community College
EXPERIENCE: Food Safety and Quality Assurance Manager (April 2009 - June
2010) Responsibilities include HACCP, SQF (Safe Quality
Food) program, sanitation program, internal & external
audits, documentation/control of procedures, auditing,
corrective/preventive actions, handling customer
complaints, incoming and outgoing product inspection.
Reports - four quality technicians, three sanitation technicians.
TPT, Warren, Pennsylvania
Bookkeeper (Part-time) (June 2009 - Present)
Responsibilities include payroll, accounts payable, Federal
& State tax payments, receipts, etc. using Quick Books.
Bradford American Legion Post 108 - Bradford, Pennsylvania.
Quality Assurance Director (May 2006 - April 2009)
Responsibilities included ISO-9000 compliance,
documenting/controlling procedures, auditing,
corrective/preventive actions, handling customer
complaints, incoming and outgoing product inspection,
training employees and securing training grants.
Electronics Company, Bradford, Pennsylvania
Quality Assurance Manager (December 1998 - May 2006)
Responsibilities included documenting/controlling
procedures, statistical process control (collection and
analysis), auditing, corrective/preventive actions,
handling customer complaints, training employees in
statistics, auditing, problem solving, etc, incoming and
outgoing product inspection.
Reports - four quality technicians. Worked with Safety
Department on a regular basis and helped design various
safety/quality banners and signs.
Graham Packaging Company, Bradford, Pennsylvania
Quality Manager (July 1996 - December 1998)
Responsibilities included ISO-9000 compliance,
documenting/controlling procedures, statistical process
control (collection and analysis), auditing,
corrective/preventive actions, handling customer
complaints, training employees in statistics, auditing,
problem solving, etc, incoming and outgoing product
inspection.
Reports - two quality technicians
Phoenix Metal Fabricating, Jamestown, New York
WITCO CORPORATION (Kendall Refinery)
Product & Quality Systems Compliance Technician (May 1995 - July
1996)
Responsibilities included ISO compliance for ten Witco facilities
throughout United States and Canada, submitting documentation for
license for regulatory compliance; and created advertising for
refinery for local newspaper.
Witco Corporation (now American Refining Group), Bradford,
Pennsylvania
Quality Systems Technician (December 1993 - May 1995)
Responsibilities included ISO compliance for ten Witco facilities
throughout United States and Canada, filing, analyzing of reports,
general office duties, etc.
Witco Corporation (now American Refining Group), Bradford,
Pennsylvania
Secretary/Vice President Quality Assurance (May 1992 - December
1993)
Responsibilities included filing, analyzing reports, answering
telephone and documenting correspondence.
Witco Corporation (now American Refining Group), Bradford,
Pennsylvania
Secretary/Vice President R & D (November 1988 - February
1992)
Responsibilities included filing, analyzing reports,
answering telephone, documenting correspondence,
controlling specifications and compiling Material Safety
Data Sheets.
Conap (now Cytec) Inc., Olean, New York
Teller/Assistant Chief Clerk (July 1980 - September 1988)
Responsibilities included handling cash transactions,
balancing drawer, balancing accounts, balance vault, etc.
Manufacturers Hanover (now Five-Star Bank) - Allegany, New
York
Accounts Payable/Accounts Receivable (Part time 1995 to-
1998)
Responsibilities included accounts payable and account
receivable using Peach Tree Accounting program
Proper's Florist & Greenhouse - Bradford, Pennsylvania -
Accounts Payable/Receivable.
Treasurer (Part time 1990 to 1992)
Responsibilities included payroll, accounts payable, cash
deposits and general office duties.
First Presbyterian Church - Allegany, New York.
CERTIFICATIONS: Certified Quality Auditor - American Society for Quality
Certified Quality Engineer
Certified Quality Manager
Certified HACCP Manager
SQF (Safe Quality Foods) Practitioner
SKILLS: Excellent computer skills (Word, Excel, PowerPoint, Outlook,
Lotus, Oracle, Legacy, Quantum, Infinity, Peachtree, Quicken,
Quick Books, SAP, etc), Knowledge of Quality System
requirements, SPC, able to read blue prints/drawings, able use
measuring equipment (calipers, micrometers) able to work all
office machines, etc.
MEMBERSHIPS: American Society for Quality
F.O. E. Eagles
American Legion
Veterans of Foreign Wars (VFW)
REFERENCES:
Tom Ordiway (Personal friend and former boss)
Retired - Vice President (Witco)
Kendall Corporation
(Now American Refining Group)
Gilbert Lane
Bradford, PA 16701
Bill Kunselman (Personal friend and former boss)
Former Plant Manager
Graham Packaging, Bradford, PA
Russell, PA 16345
Martin Dale (Personal friend and former corporate boss)
Corporate Quality
Graham Packaging, York, PA
77 Silver Birch Drive
Lancaster, PA 17602
Sheldon Pugrant (Personal friend)
Former Principal
Bradford Area School District
215 Jackson Avenue
Bradford, PA 16701
ACHIEVEMENTS:
Facilitated consecutive re-certification of the Safe
Quality Food Program at Targeted Pet Treats.
Facilitated consecutive re-certification audits and
successfully incorporated training grant programs receiving
over $45,000 per year.
Built the ground work to enable the Bradford facility of
Graham Packaging Company to score the highest on all
Corporate Audits, customer audits, and regulation audits
for several years in a row.
Incorporated corrective action procedure, return
authorization procedure, mil-thickness testing procedure
and a scrap analysis program for Phoenix Metal within the
first six months of employment.
My knowledge of quality objectives, the ability to manage
several projects at the same time, people skills, team
skills, writing /computer skills and quality auditing
skills have enabled facilities to become registered without
the need for a third party pre-assessment audit.
Functioned as the facilitator for achieving ISO- 9002
registration for the ten manufacturing and packaging
facilities making up the Lubricants Business Unit of Witco
Corporation. These facilities ranged in size from nine
employees at the Toronto, Canada location to 264 employees
at Bradford, Pennsylvania. These plants included a
refinery, blending and packaging fluids plants, blending
and packaging grease plants and a hard parts manufacturing
plant.
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