Software Project

IGOR SHNOL

***** ******** **** **,

Tomball, TX *7375

Cell 832-***-**** + ******@***.***

OBJECTIVE

Systems Support Professional

SUMMARY

Extensive experience as a systems support professional in a Microsoft

environment for companies in both the private and public sector. Experience

and skills include both software and hardware support, including

telecommunications. Ability to readily diagnose problems and formulate and

implement solutions. Work effectively either as an individual contributor

or as a member of a team. Objective is always to devise the best solution

at the most appropriate cost which controls costs and contributes to

operating efficiencies.

PROFESSIONAL EXPERIENCE

Harris County Institute of Forensic Sciences (Medical Examiner's Office) -

Houston, Texas 2007 - Present

Senior Systems Support Analyst

. Provided Support to end users on a variety of issues, identifying,

researching and resolving technical problems. Responded to telephone

calls, email and personal request for technical support and monitored the

problem to resolution.

. Troubleshoot network, hardware and software issues associated with

servers, desktop, laptops, printers, blackberry and smart phones.

Recommended and scheduled repairs and provided end users support for all

LAN based applications.

. Created users accounts, reset password and deleted accounts on Active

Directory. Used remote desktop to install software, update software or

patch computer. Responsible for servers backup and files restore.

. Reviewed, analyzed and evaluated business system and users needs.

Formulated systems to parallel overall business strategies. Wrote

detailed description of user needs, program functions and steps required

to develop or modify computer programs. Perform technical review of

software before purchasing.

. Reviewed, planed and evaluated network systems. Provided documentation /

project tracking and management reporting. Provided tactical and

strategic input on overall network planning and related projects.

Maintain Database of warranties of all computers equipment, IP addresses,

computers and printers names and software's licenses.

. Responsible for asset management, tracking hardware, peripherals and

users licenses for all software used by Medical Examiner's Office.

University General Hospital - Houston, Texas 2006 - 2007

Systems Support Analyst

. Provide second and third level Technical Software and hardware Support

for user via phone, remotely and locally. Supported Windows base

operating systems in active directory environment which includes: MS

Office XP, Siemens AS400 and other medical software and packages. Logged

and track service tickets via help desk incidents tracking system.

Maintained a knowledgebase of past incidents to help with customer's

resolutions time.

. Responsible for all desktop related activities included image build,

moves and changes, software updates. Maintained users accounts, set up

new users on a domain via active directory.

. Coordinated all it projects and ensure company resources are utilized

appropriately. Complied project status reports, coordinated project

schedules, managed project meetings and identified and resolved technical

problems. Identified and analyzed systems requirements and defined

project scope, requirements and deliverables. Coordinated project

activities and ensure all project phases are documented appropriately.

. Set up, configure and repair network and local printers that minimize

down time. . Responsible for maintain of database of all printers names

and IP addresses.

. Responsible of IT department asset management including assets security.

Order and coordinated delivery of computers, servers, printers, laptop,

blackberries and peripherals to hospital and corporate office. Maintained

database inventory of desktop computers, laptops and printers.

EVINS PERSONAL / HARRIS COUNTY - Houston, Texas 2006 - 2006

LAN Administrator

. Provided second level desk-side, phone and remotely support for county

employees. Support Windows base operating system in active directory

environment which included MS Office 2003, Outlook 2000 and 2003, IFAS,

Altirus, JIMS, CAD and other software. Open, update and close trouble

tickets using Service center software. This support quickly response to

user's problems.

. Used Altiris system tools for PC Deployment (imaging), Software Packaging

(Packaging), Software Deployment (remote software installations),

Inventory and Patch Management. Utilize various desktop management tools

including "permission based" remote control feature to resolve various

applications and operating system related problems in addition to

installing and upgrading new software to a users base in excess 1200

PC's. Assist in Migration of Harris County users and data to Active

Directory.

. Create new users accounts with assignments of rights and permissions.

Maintain database permissions on public folders. This support create

secure environment on a Domain Controller.

. Responsible to configured wireless network and maintain database of IP

Addresses.

TekSystems / Calpine - Houston, Texas 2005 - 2006

Servers Support

. Performed daily data backup and restores using Brighstor ARC server

. Responsible to send data tapes to outside facility for storage

. Monitor server failure including hardware and software repairs. Repair,

install and configure new servers.

. Monitor, update and closed server support tickets using help desk

software.

FIDELITY INVESTMENTS - Houston, Texas 2002 - 2005

Desktop Support Analyst

. Provided technical systems support for users via phone, locally and

remotely. Supported Windows base operating systems in active directory

environment which includes: MS Office 2000, XP, Outlook, Real Time Stock

Quotes and other software packages as needed. This support quickly

answered user's problems and produced efficiencies in the use of these

systems.

. Performed troubleshooting of network connectivity problems, in-house

service and repair of servers, printers, laptops and PCs. Upgraded

systems and installed software and hardware increasing the effectiveness

of this equipment.

. Utilized Ghost to generate new PC images and application packages in the

company.

Planned and rolled out from Windows NT and 2000 to Windows XP images at

remote and local sites meeting both deadline and budget targets.

. Performed daily data backups, restores via Brighstor ARCserve. Performed

backup and corrected any DLT tape drives hardware failures, which insured

no data ever was lost.

. Installed, maintained and repaired network and local printers ensuring

continuous availability to users.

. Maintained, supported and administered third party software including

Reuters Plus, Quotes Media, CSC, and QWS.

. Resolved any electrical and/or peripheral problems and did any network

cabling or telecommunications connectivity needed ensuring no

interruption to users. Installed, rewired and maintained network closets

and training room equipment.

. Maintained database inventory of PCs, monitors, and printers. Responsible

for buying, selling, donating and recycling all equipment. These

functions minimized equipment costs, thereby contributing to

profitability.

. Coordinated and maintained all warranty contracts and repairs, assuring

any work that had to be done was done at the least cost consistent with

good quality.

. Installed, maintained, repaired and monitored smart APC UPS.

. Connected printers to the LAN by using HP Jet Direct including IP address

configuration in Jet Admin.

. Received Employee of the Month Award, July 2004; and Star Award for 2003,

2004, and 2005

ICSS / NY CITY TRANSIT AUTHORITIES and NY CITY HOSPITALS- Brooklyn, New

York 2000 - 2002

Systems Support Technician

. Performed troubleshooting and serviced, repaired and upgraded PCs,

laptops, printers, scanners and monitors, which kept all equipment in

good repair and minimized downtime

. Installed and configured operating systems, applications, and custom

software applications on workstations, and notebooks via ghost, which

minimized costs, yet achieved timely installations.

. Performed troubleshooting and repaired network and service of Ethernet

and Token ring network cards.

. Provided desktop support of workstations and laptops with Windows 95, 98,

ME, NT 4.0, MS Office and other MS Windows applications

. Coordinated service call scheduling, inventory management, trucking, and

follow-up procedures, which achieved excellent service to users.

EDUCATION

Master Degree in Information Systems and Computers Information Technologies-

Graduated 2000, Technical University of Moldova- Moldova

ADDITIONAL EDUCATION

LAN Administration Courses - Esoft Informatik - Brooklyn, NY

CERTIFICATIONS

MCP Server

Dell Warranty Parts Direct

TECHNICAL KNOWLEDGE

Software: Windows 2000, XP, Vista, Windows7, MS DOS, MS Office 97,

2000, XP, 2003and 2007, Microsoft Active Directory, DNS, DHCP,

WINS, TCP IP, LAN, VPN, Microsoft Project 2000, 2003 Scanning

software, Quark, Internet Browsers, PC anywhere, SMS, Hyena,

Remedy, DameWare, Altiris, Rumba, Ghost, AutoCAD, Acrobat 6,

7,8 and 9, IFAS, McAfee products Symantec Antivirus, Brighstor

ARCserve Backup 9.0, Veritas Backup Exec 8.5.

Hardware: Intel x86 and Pentium class PC's, Servers, and Laptops. NIC,

video and sound cards, modems, CD-ROMS, DVD-ROMS, hard drives,

Monitors, DLT and DAT Tape Drives, RAM upgrades, Hp and Lexmark

printers, Scanners, Network cabling, Telecommunication Cabling,

Inter-Tel and Mitel telephone system, Blackberries and Smart

Phones, Ipad, Hubs, Switches.

Contact this candidate