Customer Service Administrative Assistant
Resume:
Ashleigh Wilson
abh6uo@r.postjobfree.com
Summary of Qualifications:
An enthusiastic and motivated employee seeks an opportunity to
expand their extensive work experience.
Ability to learn, organize, and prioritize projects in a fast
paced environment.
A Dependable team player, able to assume responsibilities,
multi task, and interact with others to accomplish the job.
Excellent communications and interpersonal skills.
Extensive knowledge and experience of customer service.
Strong computer skills.
Work Experience:
Line Masters - August 2009 to Present
Westerville, Ohio
Administrative Assistant
Coordinate with various staff for operational support activities of
the unit; serve as a liaison between departments and operating units
in the resolution of day-to-day administrative and operational
problems.
Provide administrative/secretarial support for various
departments/divisions such as answering telephones, assisting visitors
and resolving a range of administrative problems and inquiries.
Prepare payroll for all employees and 1099 contractors.
Operate desktop computer to compose and edit correspondence and
memoranda from dictation, verbal direction and from knowledge of
policies of established departments/divisions; prepare, transcribe,
compose, type, edit and distribute agendas and minutes of numerous
meetings. Schedule and coordinate meetings, interviews, appointments,
events and other similar activities for supervisors, which also
includes travel and lodging arrangements.
Organize, sort and assign mail distribution for all the employees.
Proficient in MS Word, Excel, Quickbooks, Streets & Trips
Chase Home Finance - January 2009 to August 2009
Columbus, Ohio
Customer Care Professional
Provided personalized customer service experiences in a high volume
inbound call center including escrow analysis, payoff and payment
processing, and dispute resolution.
Managed confidential, complex, and sensitive issues by recommending
solutions and implementing corrective procedures to deal with them.
Analyzed, prioritized and resolved customer inquiries accurately, in a
timely manner, and equitable fashion for the customers and the bank,
according to department quality standards and compliance with local,
state, and federal regulations.
Suggested and actively up-sold refinance options and retention
products, such as home equity loans and home equity lines of credit.
Certified adjunct facilitator for non-prime new hire training classes;
facilitated 5 week new hire training curriculum.
Provided logistical support and evaluated new hire performance.
The Manchester Group - August 2006 to December 2008
Dublin, Ohio
Senior Claims Specialist
Specialty service agreement provider to residential
customers.
Responsibilities included communicating with customers,
reviewing programs, updating records,
and administering claims service, written and verbally.
Reviewed product information with customers, and assisted
with plan selections.
Assisted in designing marketing brochures for future and
potential customers.
Training and facilitating classes with new hire employees.
Redesigned website (UtilitySheild.com)
Researched, verified, and communicated appropriate
responses to customers and updated records and profiles.
Enrolled customers in desired plans and established
participants in the customer management system.
Managed claims and dispatched contractors for clients to
perform necessary repairs.
Utilized office equipment; fax, computer, 10-key
calculator, copier, printer/scanner.
Discover Financial February 2001 - December 2002
Hilliard, Ohio
Senior Collections Representative
Responsibilities included communicating with customers,
collection of payments, and updating customer records.
Education:
2002 Graduate of Hilliard Darby High School Hilliard, Ohio
2004 Columbus State Community College Columbus, Ohio
2008 Graduate of Hondros College Columbus, Ohio
Assosiates in Early Childhood Education
Real Estate License
References:
References are available upon request.
Contact this candidate