Customer Service Technician

**** ********* ******

Decatur, GA ***** Phone: 404-***-****

email: *******@*********.*** Norman F. Berard

Overview Experienced PC/Network Security Analyst

specializing in Anti-Virus, Encryption and

Standards. Ten years experience with McAfee EPO.

Member of team performing vendor testing and

evaluation of Symantec Vontu, Websense and Landesk

DLP for incorporation into the security process.

Experience 1995-2010 Crawford & Company Atlanta, GA

Principal Security Analyst / Senior Technician IV

Administrator of McAfee ePolicy Orchestrator for

over 5000 endpoint systems

Administrator of Iron Mountain Data Defense

Encryption system for 2500 laptops

Developed Windows Ghost images for each business

unit in accordance with the needs and security

requirements of each business unit

Supervised imaging and deployment of computers for

each of the business units

Experienced in using Landesk for software

deployment and remote support

Provided Level 3 support as required - Dell

Certified Technician

1993-1995 Personal Computing and Network Consulting

Medical Economics - Montvale, NJ - Configure and

deploy 350 workstations and

laptops for corporate equipment refresh

BASF Corporation - Pasippany, NJ - Provided

supplemental Lan and PC support during corporate

relocation

Allied Signal Corporation - Morristown, NJ -

Converted 800 workstations from Banyan to Novell

1980-1993 IBM Corporation

Senior Associate Programmer: Poughkeepsie, NY

Responsible for reviewing SMP/E install logic and

documentation of MVS software fixes (PTF)

Level2/Level3 software support for MVS Scheduler

products

Advanced Customer Service Rep: Providence, RI

Responsible for on-site service of IBM PC's and

magnetic media equipment. Branch Office Technical

Specialist for word processing equipment

Education M.Th. University of Ottawa

Ottawa, Ontario

IBM Basic Programmer Education

IBM Structured Development Programmer Training

Novell CNE Certification (ver 4)

A+ Certification

Microsoft Windows Deployment & Support

McAfee Advanced ePolicy Orchestrator Training

Interests

Computers, home remodeling, volunteering

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