Customer Service Sales

CAROLE L. JAMES

**** ***** ***. *. **** - 763-***-****

Brooklyn Park, MN 55444 Email -

************@*******.***

SUMMARY

Technical professional with a strong business background developed through

line and staff positions. Skilled in sales and marketing support,

financial analysis, business planning and customer service. Highly

motivated professional with a preference for variety of work in a fast-

paced work environment.

WORK EXPERIENCE

Financial Analyst 3 (Sep 2008 - Present) Oracle Inc. (Oracle acquired Sun

in Feb 2010)

Provide timely, accurate detailed line item spending, headcount, and

capital expense reporting. Prepare quarterly forecasts. Drive/develop

the annual budget by providing targets and partnering with areas of support

to compile line item spend to reach corporate targets.

1. Currently supporting an organization consisting of 890 employees and an

annual budget of $160 million.

2. Assist in annual capital asset inventory audit to ensure accuracy of the

corporate assets.

3. Coordinate and consolidate annual general ledger, department, and

headcount re-organization project for the Hardware Systems division.

Make, submit, and track the necessary changes to capture the current

organizational structure.

4. Provide daily support for employees and business partners in regards to

process/policies and expense questions that arise.

5. An active participant in realigning and restructuring the corporate

financial data base to accommodate a large departmental re-organization

within the R&D group.

6. A team member involved with creating a standard financial reporting

package for the Hardware Systems Research and Development executive team.

Financial Analyst (Jun 1996 - Sep 2008) Sun Microsystems (Sun Microsystems

acquired STK 2005)

Provide timely, accurate detailed line item spending, headcount, and

capital expense reporting. Prepare quarterly forecasts. Drive/develop

the yearly budget by providing targets, and partnering with areas of

support to compile line item spend to reach corporate targets.

7. Project coordinator for R&D management, responsible for equipment orders

for internal and external equipment, working with the export department

to prepare the export documents and coordinate the shipment and delivery

of the equipment to our development team in India. Tracking all

equipment inventory associated with the project.

8. Recognized for superior efforts and received an Outstanding

Accomplishments Award.

9. Contributed to the analysis and resolution of Business Group "Shipped

Not Revenued" (SNRR), generating $1.9 million of product revenue in 2000

that had not been invoiced, improving accounts receivables and decreasing

Shipped Not Revenued bottom line by $6 million. Worked very closely with

our customers, sales representatives, and accounts receivable group to

resolve the invoicing issues in order to recognize revenue per the

corporate revenue recognition policy.

Systems Test Advisor (Nov 1995 - Jun 1996) Nash Finch Minneapolis

Wrote test cases for the largest retail implementation for SAP 4.6 system.

10. A team member writing test case for business scenarios specific to Nash

Finch.

11. Supervised the test team when executing the test cases. Tracking the

system issues as they arose.

12. Attended daily meetings with the programmers to review system failures

that came up during the test executions.

Account Rep Staff (Jan 1993 - Nov 1995) StorageTek (StorageTek acquired

Network Systems Corp in 1995)

Supported international subsidiaries and distributors in order processing

and follow-up. Created and maintained orders on SAP 4.6 system.

13. Negotiated with manufacturing and purchasing for production scheduling

and purchase of products resulting in the reduction of the number of days

from order to ship from thirty to five.

14. Supported the marketing group by generating and tracking product

shipments and providing information needed for revenue reporting.

15. Recognized for superior efforts and received an Outstanding

Accomplishments Award.

Senior Account Administrator (Sep 1989 - Jan 1993) Network Systems

Corporation

Supported business partners in order processing and follow-up. Created and

maintained orders on SAP 3.0 system, averaging 150 to 200 orders processed

per month. Provided consulting on SAP Sales/Distribution for internal

users for order creation, resulting in error free order fulfillment.

Generated price quotes and maintenance contract invoices. Administered

incoming calls from WATS Information Line. Compiled and distributed

Revenue Tracking Reports. Apprised customers of order status.

16. Negotiated with manufacturing facility for production scheduling of

products ensuring delivery dates were met.

17. Coordinated with traffic department for timely and cost effective

delivery of products.

18. Interfaced with finance for invoicing and revenue recognition. This

included creating the SAP billing document and verification of

information accuracy, resulting in clean and concise invoices.

Traffic Analyst (Jun 1985 - Sep 1989) Network Systems Corporation

Prepared international export documents including creating SAP billing

document for use as proforma invoice and Shippers Letter of Instruction

(SLI) which guaranteed that accurate information was provided for customs

clearance. Generated domestic bill of lading. Coordinated pickup and

delivery of products with different carriers.

19. Followed up with customers after completion of delivery, ensuring

customer satisfaction.

20. Negotiated with export and import brokers, successfully transferring

equipment from origin to destination, minimizing customs clearance.

Customer Engineer Support Administrator (Nov 1982 - Jun 1985) Network

Systems Corporation

Received worldwide shipment detail, processed shipment information using

the Field Management System.

21. Partnered with the customer engineering staff ensuring absolute

accuracy of the customer site record and equipment. This involved a

formal notification process of all engineering changes to the company's

products.

SOFTWARE PROFICIENCY

Microsoft Office Suite Versaform Hyperion Essbase

SAP 4.6 StarOffice Oracle Financials

Internet Explorer Netscape Green Belt Six Sigma

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