Assistant University

Katelyn M. Bourassa

Current Address: **** ********* ***** ***** . *******, Florida 32821 .

734-***-**** . *.**********@*****.***

Permanent Address: 3048 Charles . Trenton, Michigan 48183

EDUCATION

Central Michigan University, Mount Pleasant, Michigan

Bachelor of Applied Arts

Major: Communication; Interpersonal Concentration

Minor: Spanish

GPA: 3.4 (Dean's List: Spring 2008-Spring 2010)

RELEVANT COURSEWORK

Capstone in Communication

. Argued the ethical implications of a given communication behavior

in a specific context

. Planned and implemented a fundraiser for the Isabella County Animal

Shelter

. Solved communication problems systematically, creatively, and

effectively

. Trained a group of students to leave a lasting impression with

one's tone of voice

Advanced Interpersonal Communication

. Collaborated and interacted with students from the University of

Omaha via an online virtual world called Second Life

. Interpreted message strategies in interpersonal contexts

. Identified and explained theoretical concepts central to the study

of interpersonal communication and the communication behaviors that

reflect those concepts

INTERNSHIP

Disney College Program, Orlando, Florida

Admissions, Attraction, and Greeter, DisneyQuest, June - January 2011

. Addressed guest's concerns and quickly provided solutions

. Assisted persons with disabilities to ride the attractions

. Kept strong and consistent communication with managers

. Maintained a great rapport with fellow cast members

. Operated attractions for guests and handled emergency situations

. Projected a positive image and energy

. Provided excellent show quality and safety

. Translated for Spanish-speaking guests

WORK EXPERIENCE

Central Michigan University, Mount Pleasant, Michigan

Teaching Assistant, Communication Department, August - December 2009

. Created lesson plans and exercises for an introduction to public

speaking course

. Evaluated student performances

. Established a supportive learning environment

. Facilitated student discussions and review sessions

. Motivated students to participate in classroom activities

Desk Receptionist, Beddow Hall, August 2007 - May 2008

. Advised Spanish-speaking students by providing interpretation for

directions

. Managed conflict and interpersonal communication skills to handle

situations

. Provided valuable information to students who needed help

INVOLVEMENTS

. Central Michigan University Communication Association: Fall 2009

. Sigma Alpha Lambda National Leadership and Honors Organization:

Fall 2009 - Spring 2010

. Central Michigan University Spanish Club: September 2006 - December

2007

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