Quality Assurance Developer
Resume:
Carla V. Chambers
Washington, DC 20003
******************@*****.***
Developer
10+ years experience as a Developer responsible for data
analysis/reporting, application development/implementation, QA testing, and
documentation for corporate and Government systems such as customer
relationship management (CRM) and the Web-based inventory and personnel
systems for the United States Department of Transportation (DOT) Federal
Highway Administration (FHWA). Development experience includes email and
direct mail campaign design, management, and implementation using Affinium
Campaign; data validation and query development using SQL with Informix,
ORACLE, and Microsoft Access databases/data warehouses in Windows and/or
UNIX environment; develop, maintain, and enhance 508-compliant front end
user-interface and reporting applications using tools such as HTML,
JavaScript, SQL Plus, Crystal Reports, Microsoft Excel, and ORACLE Forms
and Reports with ORACLE database. Participate in application QA testing.
Produce and maintain Software Development Life Cycle (SDLC) documentation
such as requirements, system design, application specifications, test
plans, end-user documentation, and training materials. Provide process and
application training to new associates, clients and/or users.
Hardware/Software installation.
EXPERIENCE
Choice Hotels International, Silver Spring, MD
Developer - July 2007 through February 2010
. Designed, managed, implemented, and enhanced e-mail and direct mail
campaigns such as the monthly newsletter to Choice Privileges members
and all Property Opening announcements to Choice customers.
. Established and maintained good working relationships with Choice's
partners and third-party vendors. Provided partners and vendors with
written requirements status updates for data security, file
formatting, file transfer protocols, and file staging.
. Collaborated with IT department to ensure timely and accurate campaign
execution and coordinate data warehouse and/or marketing procedural
changes while maintaining Choice customer communication priorities.
. Fulfilled data extraction and report requests for internal clients
such as Research and Intermediary Marketing.
. Maintained several Microsoft Access property and contact databases
ensuring data integrity.
. Archived historical campaign design and data extracts for reference
and training purposes.
. Developed and presented training materials to familiarize new and
existing associates with the campaign requirements, design, and
implementation processes.
Carla V. Chambers
Indus Corporation, Washington, DC (contractor)
Web Applications Developer/Programmer - June 2002 through April 2007
. Developed user-interface and reporting applications using tools such
as HTML, JavaScript, and Crystal Reports for FHWA National Bridge
Inventory.
. Served as Quality Assurance Analyst, which included writing test
plans, manually testing application modules, and documenting and
reporting results to Team Leader and responsible developer,
coordinating User Acceptance Testing (UAT).
. Performed Lead Technical Writer tasks such as updating system design
documents, writing application module specifications, and documenting
system enhancement requirements.
. Created and managed database objects such as tables, views, functions,
and procedures for client databases. Wrote, developed, and tested ad-
hoc reports per client requests.
Signal Corporation (acquired by General Dynamics), Washington, DC
(contractor)
Web Applications Developer/Programmer - June 2000 through May 2002
. Developed user-interface and reporting applications using tools such
as ORACLE Reports 6i and Forms 6i, HTML for Web-based FHWA Personnel
Systems.
. Responsibilities included quality assurance, writing test plans, query
writing and optimization, ad-hoc client report generation (writing and
executing), documenting requirements per client requests.
EDUCATION AND TRAINING
University of Maryland, College Park, MD
Bachelor of Arts, Speech Communication
Career Training
Database Design, Object Oriented Structured Analysis, Design, and
Programming, Software Configuration Management Certification
AWARDS
Choice STAR Award Winner
2-time Choice Associates Corporate Excellence (ACE) Award Winner
References Available Upon Request
Contact this candidate