Analyst Project Manager

AP- 248-***-****(Rahul)

Visa: Green Card Holder (Authorized to work for any Employer in USA)

Summary

. Over ten years of IT experience as QA Analyst and Software Testing

. QA Testing experience for fortune 100 companies.

. Strong understanding of various phases of Agile Methodology and Software

Development Life Cycle (SDLC) Methodology

. Educational background consisting of Masters in Computer Science

. Self motivated professional with excellent written and communication

skills

QA Analyst/QA Lead Analyst / Software Testing

. Experience in Manual testing and Automated Testing

. Experience with WinRunner, QTP and Test Director, Quality Center

. Proficient in preparing Test Plan, Test Case, Test Script, Execution of

Test Scripts

. Extensive experience in Functional Testing, Regression Testing, Defect

Testing

. Experience in manual testing in UNIX environments

. Defect Tracking Tool Experience: HP Quality Center, IBM Clear Quest,

JIRA, IPM, Jacktrack

. Experience with UNIX Shell scripting for automated testing

. Knowledge of Black Box, White Box, Functionality, Regression testing.

. Experience with SQL simple queries and complex queries

. Experience testing for Java Applications, XML Applications

. Experience working with offshore development team

. Experience with Business Process Testing (BPT Testing)

. Experience in User Acceptance Testing

. Experience with E-commerce Applications, Retail Applications, POS

Applications

Business Analyst and Data Analyst/SQL/Oracle

. Experience in preparing Business Requirement Document (BRD), Functional

Requirement Document and Requirement Traceability Matrix

. Experience in conducting Joint Application Development (JAD) sessions for

requirements gathering, analysis

. Experience in creating Data Flow Diagrams and Flowcharts using MS Visio

. Experience in writing complex SQL queries and generating various reports

Technical Skills

Testing Tools QTP, Win Runner, Load Runner, SQA Robert

Silk Test

Rational Tools Rational Clear Quest, MS Visio, Rational Rose,

Caliber RM

Defect Tracking HP Quality Center, Test Director, IBM Clear

Tool Quest, JIRA, Jack Track, IPM

Operating System MS Windows 98/2000/XP, UNIX, AIX

Database Oracle, DB2 UDB

Language SQL, HTML, Java, Java Script, PL/SQL, Shell

Scripting

Microsoft Tools MS Excel, Visual Basic, MS Access, MS Visio,

MS Word

DB2 Tools Control Center, Command Center

Oracle Tools SQL, SQL*PLUS, TOAD, ERWin, SQL*Loader

Reporting Tool HP Quality Center, Test Director

Education

> Masters in Computer Science at Iona College, New Rochelle, New York

PG Diploma in Computer Applications, NIIT, India

Masters of Arts in English Literature at Utkal University, India

Professional Training

> Extensive training on Automated Software Tools at ITM, Edison, New Jersey

> Training on Business Analysis and RUP methodology, ITM, New Jersey

> Oracle Database Management System, SQL, PL/SQL Training at SQL*STAR,

India

PROFESSIONAL EXPERIENCE

Verizon, DFW, TX

Nov 2009 - Present

Sr. QA Analyst/QA Lead

One Source Application: One Source is a seamless integration of CRM

(Customer Relationship Management), Pre-Sales Ordering and Activities and

Post-Sales Ordering and Activities enabling the customer a complete 360

view of the user

As a QA Lead Analyst, was responsible for:

> Reviewing BRD and SRS, HLD, Work Requests for this Project

> Working according to the Agile Methodology where we can change

specifications according to the end user's requirements and customer

satisfaction

> Reviewing the enhancements for new releases for the project with PM, BA,

Developers

> Reviewing the Test Plan, Test Cases, Test Scripts created by the testers

in the group in Mercury Quality Center

> As a Lead reviewing the defects opened by the testers and escalating the

defects accordingly

> Attending the group meetings with the testers to review the testing

status report

> Sending the status report to PM, BA and Managers on daily, weekly,

monthly and sending final report after the completion of the project

Affinity Token Validation Service: The application offers discounts on

services for the employees of specific partner companies. As Lead QA

Analyst, was responsible for:

> Reviewing BRD, HLD and SRS for this Project

> Working with QTP for Functional Testing, New Enhancement Testing,

Regression Testing and Data Driven Testing and reviewing the test cases

created by testers

> Reviewing the functionality test plan, test cases such as Token

Generation, Token Validation, Token Qualification for different

Applications like online DOTCOM Application, sales rep SPOT Application,

Social Service Media GUI Application and COFEE Application created by

testers

> Reviewing the issues and defects in the project the in Mercury Quality

Center at Verizon

> Responsible for reviewing and analyzing the requirements, test cases,

defects, reports in HP Quality Center.

> Verifying the issues and checking the re-test results of test scripts

again and checking that the test cases executed fine with proper response

as expected

> Reporting the final result of the test cases (Pass, Fail) to the group as

a Lead Test Analyst

> Certifying the product for production testing according to the due date

> Executing Pre-Production Testing, Production testing and Post Production

Testing in the War room till all the testing are completed successfully

> E-Commerce, Retail, and POS Experience in Verizon: (in the CRMM Automated

Tool): Worked on the CRMM (Customer Relationship Management Module) for

Coupon Generation, Validation, Qualification, and Token Generation

Validation, and Qualification in Verizon Project

Damage Claim Application (DCWeb): It is a Web Services Verizon application

to process the damage claims which is linked with their internal billing

system

> Reviewing BRD (Business Requirement Document) and SRS (Software

Requirement Specification) to understand functionality of the

application

> As a Lead Test Analyst conducting internal and external walk through

the DCWeb Application to ensure that the application functionality is

according to the requirement

> Working with DC Web which is Java based Web Enabled Application with

Billing System

> Reviewing the reports with screenshots of related screens for

pass/fail test case

> Reviewing the error details and screen shots in Mercury Quality Center

> Testing final validation of data using SQL simple and complex queries

> Using Quality Center for test plan, test cases, defects and reporting

the results

Environment: Windows 2000, HP Quality Center, Test Director, QTP, UNIX

AIX Oracle, and TOAD, Various Verizon Applications, DCWeb, IPM,, Java,

XML

AT&T, Richardson, TX Feb 2008 - July

2009

Sr QA Analyst/QA Lead

As consultant for Ciber Inc, worked on following AT&T projects:

One Point Universal System (OPUS): AT&T (POS) system enables employees to

effectively activate, assist customers with their mobile phone accounts,

and perform Point-of-Sale (POS) activities. The application is primarily

used in AT&T retail stores.

POS.com is a Web Services Activation System (POS) remote dealers use to

activate service and to maintain equipment information for AT&T Wireless

customers.

Phoenix: Web Services AT&T Activation System that is used to service

business customers. Phoenix can be used to do the transactions like:

activate phones for business accounts individually or in bulk, add mobiles

to existing accounts, migrate customers to AT&T, link to AT&T.com

information, View orders and check inventory.

> As QA lead, attended the weekly meetings with the Project Manager,

Business Analyst, Developer and Testers of the different Applications

which all are impacted

> Working in the Agile Environment where we were following methodology-

Strategy Goals, Release Plan, Iteration Review, Daily Acceptance,

Continuous Build

> Analyzed the HLD (High Level Requirement Document), BRD (Business

Requirement Document),SRS (Software Requirement Specification

Document) of the projects

> Analyzed the Testing Flow in detail by designing Data Flow Diagrams

for the Projects using MS Visio.

> Working with the Functional Testing tool QTP for Parameterization,

functional testing,

> With QTP testing added Synchronization point, Check point to compare

the actual value with the expected value

> Involved in testing the iPhone project for international calling for

the special uses with particular SOC, price plan and also experienced

with Blackberry phone with particular price plan for specific customer

according the required scenario.

> Reviewing in HP Quality center for Requirements, Test Plan, Test

Cases, Defects created by the testers

> Writing Reports to the whole group daily, weekly, final report

> Reviewed and performed the Functional Testing, Regression Testing,

End to End Testing according to the requirement

> OPUS, POS.COM, Phoenix are Web Enabled Consumer and Business Accounts

in Java Environment

> Reviewing the Test Plan and prepared Requirement Tractability Matrix

for testing of different applications. Responsible for sending daily,

weekly, final reports

> Tested Implementation Flow for any new enhancements

> As a Lead Test Analyst discussed with the testers regarding the detail

design and flow of testing

> Coordinated with different teams like Database Table team, Tech

Support Team, Integrated System Testing Support Team regarding the set

up of the database, different types of job run and other necessary set

up requirements

Environment: Windows 2000, HP Quality Center, Test Director, QTP, UNIX

AIX Oracle, and TOAD, Various AT&T applications,, Java, XML Applications

Intervoice, Richardson, TX Aug

2007 - Feb 2008

QA Lead/ QA Analyst

Intervoice operations and professional services personnel use State Control

Application to design and create custom actions. QF-Test is a professional

tool used by Intervoice for automating functional tests for Java

applications. Responsible for automating test cases for State Control

Application using QF-testing tool. As a QA Lead:

> Reviewing and Analyzing Software Functional Specifications and

reviewing test cases

> Reviewing the Automate GUI test cases using the QF-testing tool

created by testers

> Working according to the Agile Methodology where we were focusing on

Customer Satisfaction, daily cooperation between Business People and

Developers

> Used UNIX to check the data validation, for Data Preparation

> As a Lead Working with testers and Developing Team and reviewing the

defects

> Working as Lead for Regression Testing with the group of Testers for

Manual and Automated Test Cases with checking the data validation and

data verification

> Customizing XML-based client application scripts according to the

requirement

> Reviewing the Test Plan, Test Cases, Defects, Reports in Quality

Center

Environment: Windows 2000, HP Quality Center, Test Director, QTP, UNIX AIX

Oracle, TOAD, Java, XML Applications, Intervoice Applications

AT&T, Richardson, TX Aug 2006 -

Aug 2007

QA Lead/QA Analyst

Telegence is the software tool used by AT&T employees to provide services

for its wireless phone customers. Telegence is actually several systems and

databases combined into one dynamic tool. Telegence Customer Service

Management (CSM) application provides features to activate, suspend, and

cancel services, change, add, and delete services and so forth. As QA

analyst and lead QA tester for the Telegence CSM Application, was

responsible for the following QA activities:

Telegence Automation Testing

> Reviewing the modified WinRunner scripts and Test Scripts according to

the requirement created by testers for testing the different modules of

Telegence CSM application

> Reviewed the data preparation and arrangement of data in different

tables, different test cases

> Working in the Agile Environment throughout the life cycle of the project

with self organizing teams

> Using Toad software for executing different types of SQL queries to

retrieve data from Oracle database and to validate the data for testing

purpose

> Reviewed Test Director for test plan and defect created by testers and

reporting the results

Shakeout Automation Testing

> As a Lead Involved in Shakeout Testing/Release Testing in which different

environments are tested before a new Release. Tested the different

Releases of Telegence such as: 9.1, 9.2, 9.3, and 9.4. Performed detail

database testing where we test different data in the database according

to the requirement.

> Reviewing the Auto Population Tool to prepare data for Source, Input and

Query table

> Preparing SQL statements and run SQL scripts in Oracle database using

TOAD

> Responsible for Running of Telegence billing for different days and

collect Bill Image, and Invoice according to the requirement for data

verification, validations

> As a Lead Tester attended daily meetings to give updates and testing

status to the Tech Support Manager after completion of testing by testers

> Reviewing Test Director for Test Plan, Test Cases and Defects created by

testers and Reporting the results accordingly

Environment: Windows 2000, Win Runner, Test Director, Java Script, UNIX

AIX, Oracle, TOAD, Java, XML Applications, AT&T Applications

MISSAT Corporation, East Brunswick, NJ Nov 2005 - July

2006

QA Analyst / QA Tester

As a QA tester for consulting company, responsible for testing applications

software for in-house Telecom, Financial, Health Care Applications. Work

activity included:

. Testing in Unix Platform of various applications

. Testing of data using SQL simple and complex queries for data

validation

. Generating reports with screenshots of related screens for pass/fail

test cases

. Using Test Director for test plan, test cases and reporting the

results

Environment: Windows, Test Director, UNIX AIX, Oracle, TOAD, Java, XML

Verizon Telecommunication, White Plains, New York May 2004 - Oct 2005

QA Tester/ QA Analyst

Verizon Technicians use a system called IFAS (Intelligent Field Access

System) Gateway to communicate with backend systems to get jobs, complete

jobs, get line records, and fill timesheets and so forth. As a QA Analyst

for IFAS Gateway, I was for responsible for the following activities:

Middleware Testing

. Performed manual testing of IFAS middleware by sending various

transactions to the middleware and verifying that appropriate responses

are received.

. The platform in Verizon was UNIX. I was responsible for creating

different request transactions including AWAS in UNIX using VI editor.

Performed basic job submission, and navigation the file structure of the

UNIX server.

. Inspecting the log files to find any errors during transaction for

Validation

Web Services Testing and Common Services Gateway Testing

Web Services and Common Services Gateway are designed to provide web

services. I was Responsible for the following:

. Reviewing the requirement documents and software specifications to

understand XML transactions format for various services.

. Prepare appropriate input transaction files for various services as per

the specification of each transaction and service.

. Perform both pre-production and post-production testing to ensure

accuracy of back-end systems.

Environment: UNIX AIX (RISC 6000), UNIX Shell, Java, HTML, Win Runner, Test

Director, XML Applications, Verizon Applications

Mitra Systems, Montvale, New Jersey Jan 2000 -

April 2004

QA Tester / Business Analyst

As a Business Analyst and QA tester for IT consulting company,

responsible for testing applications software for various client companies.

Work activity included:

. Gathered requirements from BRD, SRS, HLD

. Used RUP/UML use cases for these projects.

. Used SQL simple and complex queries for Data Preparation and

Validation

. Used Test Director for test plan, test cases and generating reports

Environment: Windows 2000, Test Director, UNIX AIX, Oracle, TOAD, Java, XML

References: Available on request

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